Community Engagement Specialist IV

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AECOM has a position available for a Community Engagement Specialist in Atlanta, GA. The Community Engagement Specialist supports the Department by serving as the strategic content, marketing, and outreach lead for the Statewide Transportation Management Operations Services program, primarily supporting the 511GA service. This position integrates communications strategy, data-driven decisions, editorial authority, and outreach placement to ensure efforts translate into statewide impact. The position leads a dedicated communications team, amplifying the Department’s role as the statewide leader in transportation management services.

Key Responsibilities:

• Provide strategic leadership, direction, and oversight for all communications, outreach, and marketing efforts supporting statewide Transportation Management (TM) programs, with primary responsibility for the 511GA service.
• Develop and implement comprehensive communication strategies that enhance public awareness, stakeholder engagement, and statewide visibility of 511GA and the TMC statewide operations.
• Manage brand standards to maintain continuity, accuracy, and alignment across all communication and outreach materials.
• Serve as a primary contact for media and the public regarding TM-related information.
• Oversee incident management dissemination to 511GA’s channels
• Provide strategic direction and approval for all content across media platforms, including social media, 511GA’s website, and outreach materials.
• Oversee the planning, execution, and evaluation of public outreach initiatives, ensuring alignment of the Department’s statewide TM priorities.
• Lead and develop the 511GA Communications team, establishing performance expectations, professional development pathways, and operational standards.
• Establish data-driven processes and reports to measure communication effectiveness and guide continuous improvement.
• Ensure operational continuity, including managing coverage schedules and confirming backup personnel.
• Cultivate partnerships with internal departments, external agencies, and stakeholder groups to expand outreach and program impact.

Detailed Duties:

• Direct incident communications and notifications, including early-morning (5:00 a.m.) and after-hours (8:00 p.m.), ensuring accuracy and timeliness.
• Promote the Department’s tools and platforms through coordinated campaigns.
• Oversee development of written and multimedia content, including blogs, promotional materials, website copy, articles, interviews, and social media posts.
• Review and approve external facing materials for alignment with brand standards, such as presentations, graphic designs, promotional items and more.
• Approve messaging and guide direction for Facebook, X, and other social media outlets.
• Maintain a positive representation of the Department through timely updates and consistent messaging.
• Stay current with emerging media platforms and recommend beneficial integrations.
• Oversee creation of documentation illustrating how media platforms enhance departmental operations and engagement outcomes.
• Facilitate discussions and provide timely information.
• Utilize monthly operational data to refine communication strategies.
• Maintain situational awareness through monitoring of all incidents.
• Collaborate with and support the Department’s Office of Strategic Communications as necessary.
• Maintain accurate logs of media liaison activities and performance.
• Oversee development and distribution of holiday travel forecasts and other communications campaigns.
• Direct communication efforts during emergency operations, major incidents, and high-impact special events
• Oversee tours and stakeholder visits to the TMC and District 3 DOC, ensuring consistent messaging.
• Provide training for backup media liaisons.
• Create and oversee training and publicity materials for the TM Outreach program.
• Perform TM operations and customer service duties within project scope.
• Perform other managerial and staff-related duties including, but not limited to:
• Supervise staff, including mentoring activity and coordinating between other program managers
• Manage personnel events and hiring process and onboarding
• Coordinate staff equipment with DPM (resource manager)
• Follow quality process
• Assign new tasks/projects to staff
• STMOS monthly meeting presentation
• Attend and present at conferences

• Engage with other AECOM TMCs

• Engage with a professional society

Minimum Requirements:

• Bachelor’s degree in public relations, communications, journalism, or equivalent plus 6 years of relevant experience or demonstrated equivalency of experience and/or education.
• 6 years of experience interacting with media and the general public and managing social media platforms authorized by the Department.
• Experience managing multi-platform digital campaigns.
• Experience with social media management tools, such as HootSuite or Sprout Social. 
• Experience with interactive presentation platforms, such as MentiMeter or Kahoot. 
• Experience with visual design programs, such as Canva or Adobe Creative Suite.
• Due to the nature of the work, US Citizenship is required.

Preferred Qualifications

• Excellent verbal and written communication skills.
• Ability to operate effectively in a fast-paced, high-pressure environment.

• Travel Required: within the region/area - District 3 DOC, other District offices, Statewide outreach events, and future DOC locations
• Sponsorship is not available now or in the future for this position
• Relocation support is not available for this role

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.