Senior Engineering Manager, Agentic Patient Outreach

• Build a high performing team by hiring and nurturing engineering talent.

• Strong technical leadership - drive technical solutioning and building roadmaps.

• Set aggressive and clear goals and remove all roadblocks for the team to achieve them.

• Working seamlessly and collaboratively with stakeholders across Aledade to achieve business outcomes.

• Work closely with engineering leaders to drive engineering excellence in our processes and systems.

• BS/BTech (or higher) in Computer Science, Engineering or a related field required.

• 10+ years of production-level experience as an engineer and technical lead building highly scalable and reliable software. 

• 5+ years of managerial experience building and leading technical engineering teams.

• You have experience in attracting, hiring, and coaching world-class engineers including performance management.

• You have experience in taking ownership of the technology decisions, while delegating and empowering team members.

• You have experience communicating analysis and establishing confidence among audiences who do not share your disciplinary background or training.

• You have strong communication and relationship building skills, with experience influencing and aligning multiple stakeholders.

• You have a proven track record of delivering complex, cross-team initiatives end-to-end in a fast-paced environment.

Domain specific Preferred KSA’s:

Patient Outreach

• People & leadership.

• Lead, mentor, and grow a team of software engineers, including Staff-level ICs, fostering a culture of ownership, collaboration, and continuous improvement.

• Provide clear expectations, feedback, and coaching, supporting career growth through regular 1:1s, performance reviews, and development plans.

• Attract and hire top talent; help shape team structure, roles, and succession planning as the platform scales.

• Execution & delivery

  • Own end-to-end delivery of initiatives on the patient outreach roadmap, from problem definition and scoping through implementation, rollout, and ongoing optimization.

  • Drive predictable execution and prioritization, partnering with Product and cross-functional stakeholders to balance new feature work, tech debt reduction, and reliability.

  • Establish and track KPIs/SLOs related to system health, reliability, latency, and throughput for outreach flows.

• Technical Leadership

  • Demonstrated experience managing teams that design, build and operate cloud-native, distributed systems in production. 

  • Experience designing and implementing secure, scalable, and maintainable platform architectures. This includes knowledge of distributed systems, microservices, and containerization technologies like Docker and Kubernetes.

  • Strong background with modern server-side development (e.g., Python, Java, or C#) and the ability to engage deeply in technical discussions and design reviews. Python is preferred.

  • Familiarity with streaming technologies (e.g., Kafka) and workflow / data orchestration tools (e.g., Apache Airflow, AWS Glue, or similar).

  • Champion engineering best practices across code quality, observability, incident response, and post-incident learning.

  • Make thoughtful tradeoffs between short-term delivery and long-term platform health, and help the team do the same.

  • Experience working with systems that integrate with ML/AI models for real time inference or LLM applications is strongly preferred.

  • Familiarity with modern web development (e.g, React, VueJs, Node.js) is preferred but not required.

• Cross Functional Collaboration

  • Collaborate closely with Product Management and business stakeholders to define goals, shape requirements, and translate business needs into clear technical work.

  • Coordinate with infrastructure, security, and compliance stakeholders to ensure the platform meets standards for privacy, security, and regulatory requirements.

  • Communicate plans, risks, and progress clearly to technical and non-technical audiences.

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.