IT Lead
Skills
- Hands-on macOS and Windows troubleshooting
- Google Workspace administration
- Slack administration
- Okta and identity/access management (SSO, SAML, provisioning)
- MDM experience (Jamf preferred)
- Networking and WiFi troubleshooting
- AV and conferencing systems (Zoom Rooms, etc.)
- Hardware lifecycle and inventory management
- IT compliance and security best practices
- Documentation and self-service creation
- Basic scripting/automation (Python, Bash) preferred
- Strong communication and service orientation
Responsibilities
- Own IT stack and compliance for the Dayton and New York offices
- Serve as primary IT contact for employees with in-person support in Dayton and remote support for New York
- Troubleshoot and resolve issues across macOS, Windows, SaaS apps, identity/access systems, and networking
- Manage and enforce IT compliance policies, security standards, and access controls
- Own employee technology lifecycle: onboarding setup through secure offboarding
- Manage and maintain office technology: WiFi, conference rooms, AV equipment, and vendor relationships
- Administer core tools including Google Workspace, Slack, Okta, and MDM solutions
- Handle hardware procurement, inventory, and secure retirement
- Build documentation and self-service resources to scale support
- Identify and implement automation opportunities to reduce manual work
- Partner with Engineering, People, and Security teams on IT initiatives
- Coordinate with local contacts in New York to resolve on-site issues as needed
Education
- Bachelor's degree in IT, Computer Science, or related field preferred
- Relevant certifications (Okta, Jamf, CompTIA) are a plus
- Equivalent hands-on IT support experience accepted in lieu of degree
Benefits
- Competitive salary and equity
- Comprehensive health benefits for you and your family
- 401(k) plan with company match
- Unlimited PTO
- Paid parental leave
- Career growth and role trajectory at a high-growth startup
- Hybrid work with on-site presence in Dayton and some coordination for New York
Average salary estimate
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