Primary Responsibilities 

You are responsible for achieving and exceeding monthly sales quotas and contributes to meeting the property’s targeted resident retention goal by providing remarkable customer service. You will lead the Sales and Marketing Associate team to generate revenue for properties through sales and renewal activity.

As a Leasing Manager, your primary responsibilities include:

• Generate new leases and achieve monthly sales quotas
• Motivate, train and lead sales and service team to reach leasing goals
• Conduct 3 follow ups per lead with a conversion ratio of 8% to onsite appointments.
• Follow up with a phone call to every prospect within 24 hours of a property tour. Additional follow up via e-mail to take place within 48 hours.
• Maintain a closing ratio of 30%.
• Generate a minimum of one outreach event weekly.
• Work with Bozzuto’s marketing team to coordinate overall company branding.
• Know competitors and be able to leverage the Bozzuto product and people as a differentiation in the marketplace
• Proficiently articulate the value proposition of the property.
• Deliver a positive and consistent in person experience with all prospective customers.
• Set up monthly meetings with local employers to provide packets of information about the community and cultivate partnership-marketing opportunities.
• Update property Facebook page three times per week.
• Shop all competition within immediate competitive set quarterly.
• Review monthly market surveys and be knowledgeable of content.
• Complete weekly competitive set survey.
• Report all property deficiencies to appropriate manager.
• Respond to, follow up on and close work order requests when applicable.
• Ensure lease paperwork is accurate.
• Administrative duties as assigned.
• Deliver timely and remarkable customer service to community residents.
• Attend resident social events
• Interact with all constituents (residents, staff, clients, vendors) in a professional and courteous manner.
• Remain calm and friendly when resolving customer issues or interacting with upset customers.
• Vigorously resolve or communicate resident concerns and issues
• Working weekends when prospective residents are out looking for their new home—three weekends per month with two days off during the week.

What You Bring to Us:

• 4 year college degree or equivalent relevant experience
• Previous Leasing experience in the multi-family industry
• 1-3 years of business to consumer sales experience in a Property Management, Retail or Hospitality environment
• 1-3 years of phone sales experience
• 1-3 years of customer service experience
• Industry experience highly desired
• A real estate license (or willingness to obtain within 90 days of hire) where applicable
• A customer-focused mentality
• Sales aptitude

This position is eligible for additional bonus opportunities.