Associate Director of Internal Communications

The New York City Employees Retirement System (NYCERS) is seeking a creative, strategic and highly skilled marketing and communications professional to lead the Internal Communications Unit within the Communications Division.

The Communications Division creates and implements NYCERS’ communication strategy and develops creative solutions that proactively engage internal and external clients and stakeholders. The division collaborates with other divisions to prepare and/or update artifacts (brochures, fact sheets, letters, forms) that NYCERS’ clients (members, retirees, beneficiaries) use to make decisions about their pension accounts; and to develop presentations for meetings with Trustees and other partners. The Communications Division also manages content, graphics, and multimedia on NYCERS’ website and secure self-service portal (NYCERS.org and MyNYCERS.org); and collaborates with internal stakeholders to share information and engage employees through internal channels.

The Associate Director of Internal Communications, under direct supervision of the Communications Deputy Director, will work collaboratively with NYCERS’ executive team and division leaders, to develop and implement a holistic, people-centered internal communications strategy. The Associate Director will ensure a unified, consistent and positive message that promotes NYCERS’ brand, vision and mission, and that:

- Guides internal executive communication strategy
- Informs and prepares internal colleagues for upcoming changes and the impacts to their work
- Improves and increases employee engagement and alignment with NYCERS’ strategic goals

Key Responsibilities

- Develop and execute integrated, multi-channel internal communication strategies that amplify NYCERS’ vision, goals and initiatives
- Collaborate with NYCERS’ Executive Director to develop content and distribute her newsletter, NYCERS on the Move at least twice monthly
- Collaborate with the Organizational Change Management (OCM) Lead on one of NYCERS’ top strategic initiatives (LRP) to develop and execute an LRP Engagement Plan
- Collaborate with each Division Director to develop and execute divisional engagement plans for the calendar year
- Develop engaging content, and work with graphic artist and content manager to publish monthly updates to NYCERS’ TV screens (NYCERS TV)
- Support NYCERS’ Executive Leadership Team to execute their quarterly division meetings, including developing templates and content ideas
- Support the Deputy Director in proactively planning and producing NYCERS’ quarterly town halls, including pitching topics, coordinating with presenters, and developing content and engaging presentations aligned with the channel’s communication objectives
- Develop KPIs and success metrics for internal communications initiatives, and collaborate with IT to procure tracking tools

ADMINISTRATIVE PUBLIC INFORMAT - 1003E

1. A Baccalaureate degree from an accredited college with 24 credits in English, journalism or public relations, plus five (5) years of full-time paid experience in public relations, journalism or advertising, including two (2) years in an administrative, supervisory or consultative capacity; or

2. A combination of education and/or experience which is equivalent to "1" above. Graduate study in English, journalism, or public relations may be substituted for up to one year of required experience. However, all candidates must have at least two (2) years of administrative, supervisory, or consultative experience in public relations, journalism or advertising.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.