Salesforce Trainer

Welcome to Decision Foundry - Data Analytics Division!

We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels.

Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success.

We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization. 

We win as an organization through our core tenets. They include:

·       One Team. One Theme.

·       We sign it. We deliver it.

·       Be Accountable and Expect Accountability.

·       Raise Your Hand or Be Willing to Extend it

Role summary

We are seeking a Salesforce Trainer (Product Enablement Manager) to join the Professional Services team for our client whose day will be consists of prepping for or facilitating live training for customers and partners. In addition to training, a day might involve creating engaging eLearning content, revising technical documentation, and developing instructional and certification programming.

You will be someone who enjoys working collaboratively and independently, and are comfortable researching independently and reaching out for guidance. You have extensive experience working in a customer-facing role. You are creative, and enjoy both problem solving and big-picture planning. You thrive in a fast-paced start up environment, and are looking for opportunities to grow your own technical skills. Salesforce certifications are not required, but a plus, and you will have the opportunity to earn certifications in your time during the work period.

Responsibilities

• Develop a comprehensive functional and technical understanding of the core solutions offered by the org, with a focus on their AI tools.
• Develop and deliver instructional content and live training events for implementation partners and internal resources focused on configuration.
• Develop and deliver customized training programs for end users and system administrators based on the unique needs of each client org.
• Review product documentation to determine gaps and create plan for external and internal facing documentation.
• Develop and maintain onboarding and certification programs for clients and partners.
• Assist in configuring, monitoring, and evolving an LMS.

Experience

• Experience with Salesforce and demonstrated technical aptitude with Salesforce.
• Experience working with AI tools.
• Experience creating technical documentation and job aides.
• Experience delivering live training (virtual and/or in person).
• Excellent written, verbal, and oral communication with experience making presentations to major stakeholders.
• Experience in a customer-facing role, ideally with a SaaS product (or similarly complex product).
• Flexibility to travel with limited notice up to 25% of the time.

Preferred Qualifications:

• Strong Salesforce background and an interest in growing technical skills; SF credentials not required but a plus.

• Work Model – Hybrid
• Employment Type - Full-time
• Salary - The estimated base salary range for this role is $75,000-85,000. You will also be offered a bonus and benefits.

• Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.