Client Support Specialist - job 1 of 2

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services / Operations
Reports To: Client Services Manager

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking a Client Support Specialist to assist in managing client accounts, supporting communication workflows, and providing administrative support to client services teams. The ideal candidate will ensure consistent client service delivery.

This role requires attention to detail, strong organizational skills, and excellent communication abilities.

Key Responsibilities

Client Account Support

Assist with client communications and account tracking.
Support onboarding, follow-ups, and documentation.
Coordinate account-related administrative tasks.

Reporting & Compliance

Maintain client records and generate reports.
Ensure compliance with internal standards and regulatory requirements.

Cross-Functional Collaboration

Collaborate with client services, operations, and project management teams.
Assist leadership in process improvement and client support initiatives.

Required Qualifications

Bachelor’s degree in Business Administration, Communications, or related field.
2–4 years of experience in client services, account support, or administrative roles.
Proficiency in Microsoft Office Suite and CRM systems.
Strong organizational, communication, and interpersonal skills.
Ability to manage confidential client information responsibly.

Preferred Qualifications

Experience supporting government contracting or defense clients.
Familiarity with client account support and onboarding processes.

Core Competencies

Integrity & Confidentiality
Attention to Detail
Analytical Thinking
Interpersonal Communication
Organizational Skills
Adaptability & Initiative

Work Environment

Professional office environment (or hybrid/remote if applicable).
May require occasional travel.
Must be eligible to work in the United States.
Ability to obtain and maintain security clearance may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

Competitive base salary (commensurate with experience)
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO) and Holidays
Life and Disability Insurance
Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.