Manager, Quality Assurance

Role Summary

Flowserve is looking for an engaged manager to lead the Quality Group. This position is responsible for driving initiatives to improve quality performance through continuous improvement (CI).

Responsibilities:

• Engages with the site leadership teams to effectively communicate customer, regulatory and organizational requirements to assure product quality, contract compliance and customer satisfaction.
• Manages the QA team and the Manufacturing Indirect QC team of a particular site to ensure proper balance of meeting quality targets and operational throughput.
• Oversees the effective documentation and implementation of the QMS to assure compliance with customer and regulatory requirements and the standards set by corporate/division policies.
• Partners with the leadership team to ensure that individuals performing functions affecting quality are trained and demonstrate the appropriate skills and performance results.
• Coordinates necessary plant personnel for internal, customer and third-party quality system audits. This will include on site as well as phone in surveys and mail-in surveys.
• Approval of all business system QAB access requests and annual access audits.
• Maintain corporate corrective action system to analyze and drive corrections of nonconforming conditions and complaints.
• Implements the performance measurements necessary to effectively evaluate organizational performance and trends in product quality, services, customer satisfaction and the cost of quality.
• Uses the results of performance evaluation to drive improvement efforts using Lean/CI tools.
• In conjunction with supply chain resources, develop and initiate methods to qualify, certify and maintain domestic or low-cost region suppliers in accordance with ISO 9001 standards.
• Responsible for developing and managing the Material Review Board process.
• Collaborating with our company’s quality leadership, you will champion the implementation of the quality plan and quality management system (QMS) at the site level to achieve the overall success of quality objectives.
• Using your demonstrated leadership, project management, facilitation and problem-solving skills, you can lead this team to enhance and improve the site’s products and services through the implementation of ISO 9001, root cause analysis (RCA), prevention methods, and CI techniques (i.e. Lean, Six Sigma, Statistical Process Control).
• Displays strong leadership by making time to connect with associates, creating a great environment for everyone to work in, and help develop the team to reach their collective and individual potential.
• Other duties as assigned

Requirements:

• BS or BA Degree in relevant field and 8–10 years of relevant experience
• Experience in quality leadership
• Demonstrated experience managing/supervising a quality team
• Strong knowledge of QMS and continuous improvement methodologies (Lean, Six Sigma)
• Experience with internal, customer, and third-party audits
• Knowledge of ISO 9001, ASME, NUPIC, AS9100 and other relevant industry standards
• Manufacturing experience
• Ability to travel 10–15% (including potential international travel
• This position requires access to onsite locations managing government information, which contains Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirements, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship .

Preferred:

• Experience with supplier quality and qualification processes
• Strong project management and problem-solving skills

Benefits Starting from Day 1:

• Medical, Dental & Vision Insurance (including FSA and HSA options)
• Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance
• Short and Long Term Disability
• Retirement Planning, 401(k) plan, & Financial Wellness Resources
• Educational Assistance Program
• Time off Policies (including sick leave, parental leave, and paid vacation)

Eligibility requirements apply to some benefits and may depend on job classification and length of employment.