On-Site Community Association Manager

Position Overview

The On-Site Community Association Manager (CAM) is responsible for the overall management, daily operations, and resident satisfaction of a single community association. This role serves as the primary point of contact for the Board of Directors, homeowners, vendors, and on-site staff.

The CAM provides leadership, direction, and operational oversight to ensure the community is maintained in accordance with governing documents, Florida Statutes, and the management contract. This position directly supervises on-site personnel, including a Maintenance Technician and Administrative Assistant, and ensures efficient day-to-day operations while delivering a high level of customer service.

Key Responsibilities:

Community & Operational Management

• Oversee the daily operations of the community, ensuring cleanliness, safety, and overall property standards are maintained.
• Conduct regular property inspections to identify maintenance needs, safety concerns, and compliance issues.
• Develop and implement preventive maintenance schedules and capital improvement plans.
• Coordinate and oversee all maintenance activities, repairs, and improvement projects.
• Ensure work orders are completed timely and accurately, with proper follow-up.
• Board & Resident Relations
• Serve as the primary liaison to the Board of Directors and homeowners.
• Attend and facilitate Board, Annual, Budget, and committee meetings; prepare agendas, minutes, and board packages.
• Provide guidance to the Board regarding governance, best practices, and Florida Statutes.
• Respond promptly to Board and homeowner inquiries and resolve concerns in a professional manner.
• Enforce governing documents, rules, and regulations consistently and fairly.
• Welcome new residents and promote positive community engagement.
  

Financial Management

• Prepare draft annual budgets in collaboration with accounting and present to the Board.
• Review monthly financial reports, general ledger, and variances for accuracy.
• Prepare and present monthly management reports and recommendations.
• Approve invoices and ensure timely vendor payments.
• Assist with audits, reserve studies, and insurance renewals.
• Monitor expenses and identify potential financial risks or savings opportunities.
• Administrative & Reporting
• Maintain accurate and organized association records, including contracts, insurance, and governing documents.
• Prepare weekly and monthly management reports detailing operations, projects, and violations.
• Utilize management software to track work orders, violations, and communications.
• Ensure compliance with all contractual obligations and reporting requirements.

Compliance & Risk Management

• Ensure compliance with federal, state (Chapters 718 & 720), and local regulations.
• Manage violation enforcement procedures and related correspondence.
• Coordinate insurance claims, incident reporting, and risk mitigation efforts.
• Work with legal counsel as needed to support the Association.
• Vendor & Project Management
• Solicit bids, prepare RFPs, and present vendor recommendations to the Board.
• Supervise vendors and contractors to ensure quality performance, timeliness, and budget adherence.
• Oversee capital projects, renovations, and major repairs from start to completion.
• Recommend vendor changes when necessary based on performance.

Staff Supervision & Leadership

• Directly supervise on-site staff, including the Maintenance Technician and Administrative Assistant.
• Assign, prioritize, and monitor daily tasks and responsibilities.
• Train, coach, and evaluate staff performance; conduct performance reviews.
• Ensure proper staffing coverage and operational efficiency.
• Foster a professional, team-oriented environment focused on customer service and accountability.

• Active Florida CAM License (required)
• 2+ years of community association or property management experience (on-site experience preferred)
• Professional designations (CMCA, AMS) preferred but not required
• Strong knowledge of Florida Statutes (Chapters 718 & 720) and governing documents
• Experience supervising staff and managing daily operations of a community
• Strong financial management and budgeting experience
• Proficiency in Microsoft Office and property management software (e.g., CINC, Vantaca, Yardi, AppFolio)

Core Competencies

• Leadership & Team Supervision
• Financial Acumen
• Customer Service Excellence
• Communication & Interpersonal Skills
• Organization & Attention to Detail
• Problem Solving & Decision-Making
• Ethical Conduct & Professionalism
• Working Conditions & Physical Requirements
• Primarily on-site role within the community
• Regular walking inspections of property, including stairs and common areas
• Ability to lift up to 25–50 lbs as needed
• Availability for occasional evening Board meetings and emergency response
• Ability to work in varying weather conditions (heat, rain, cold, etc.)

• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
• Generous leave policies including Paid Sick/Personal Days, Vacation, and Holidays.
• Flexible scheduling options.
• Opportunities for professional development.

If you're looking to leverage your property management experience in a role that offers growth, challenge, and the chance to make a significant impact, we'd love to hear from you.