Patient Access Advocate, PRN Varying Shifts

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About Legacy ER & Urgent Care

Legacy ER & Urgent Care, an Intuitive Health company, is a leader in hybrid healthcare, offering both Emergency Room and Urgent Care services under one roof. With multiple locations in DFW, we deliver high-quality, compassionate care that’s convenient, efficient, and patient-focused.

The front desk staff is responsible for greeting patients with a smile, answering the phone, entering information into the database, and performing general clerical duties. In this position, it is imperative that you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. The ability to multitask is a must.

• Greeting patients in a friendly, courteous, and professional manner in both in-person and over the phone.

• Check patients in and out.

• Verifying benefits and collecting copayments, coinsurance, and deductibles.

• Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.

• Creating and maintaining patient files.

• Screen phone calls and direct them to the appropriate individual. Take and direct messages as necessary.

• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.

• Confirm all paperwork is filled out correctly.

• Make sure the front desk, waiting room area, and children’s play area are always clean and presentable.

• Assure a clean work environment. This may include duties often reserved for housekeeping services, such as emptying trash, vacuuming, mopping floors, and cleaning counters.

• Encourage a work environment that is friendly and respectful.

• Provide patients and their families with a customer-focused, friendly, reassuring open environment that encourages patients to return to Intuitive Health.

• Follow all HIPAA policies and procedures.

• Follow all company policies.

• Flexibility.

• Communication Proficiency.

• Collaboration Skills.

• Patient/Client Focus.

• Technical Capacity.

• High school diploma or general education degree (GED)

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to effectively present information to patients and other employees in the organization.

• Basic math skills, including the ability to add, subtract, multiply, and divide.

• Ability to apply common sense to carry out detailed written or oral instructions.

• Ability to deal with problems in standardized situations.

• Minimum of 1 year of experience in a medical office setting is a required.

• Familiar with health insurance and insurance verification.

• Knowledge and skills regarding all general office equipment, including telephones, credit card machines, and fax.

• Must be computer literate (Word, Excel, Outlook).

• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.

• Exceptional communication skills and customer service is required.

• Solid work history.

• This position includes standing, walking, use of hands, reaching, sitting, talking, and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.

• This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators, and filing cabinets and has moderate noise exposure.

• Incumbent will be scheduled based on operational need (rotate shifts, standby, AA, on-call).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.