Software Quality Assurance Engineer (Mid Level/Journeyman)

About J-Mack Technologies

At J-Mack Technologies, we build software solutions that make a real difference. We support one of the nation's largest government organizations in its mission to care for United States Veterans and their families. Our team develops the tools that help administer critical benefit programs—ensuring those who served are provided services quickly, securely, and with the dignity they deserve.

Our work spans cloud platforms, machine learning, and modern web technologies. When you join J-Mack, you're not just building software—you're helping Veterans access the benefits they've earned.

The Opportunity

You’ve built a career on catching what others miss. Now bring that expertise to work that matters. As a Mid-Level / Journeyman QA Engineer at J-Mack Technologies, you’ll be a quality champion across our teams—shaping testing strategy, elevating standards, and mentoring teammates. This role is ideal for an experienced QA professional who combines deep technical skill with a systems-level view of software quality. Automation experience is highly valued, though not a hard requirement.

What You’ll Do

• Lead the design and execution of comprehensive test strategies across workstreams and platforms
• Author and own detailed test plans, test cases, and test data strategies aligned to complex user workflows and system architecture
• Drive defect identification, documentation, root cause analysis, and resolution tracking through to closure
• Serve as a QA thought leader in Agile ceremonies—sprint planning, design reviews, and code reviews
• Mentor and guide other QA engineers, fostering a culture of quality across the team
• Evaluate and expand test automation frameworks and CI/CD-integrated testing pipelines (automation experience a plus)
• Analyze user needs and target environments to ensure solutions align with current architecture and accessibility standards
• Champion quality process improvements and introduce modern testing methodologies to drive efficiency and coverage
• Engage with stakeholders to communicate quality status, risks, and recommendations clearly

What You Bring

• 2-5 years of professional software quality assurance experience, including complex enterprise or government systems
• Expertise in test planning, test case design, defect lifecycle management, and release readiness
• Experience with Agile/Scrum practices and cross-functional collaboration
• Hands-on or working knowledge of Appian is a huge plus.
• Experience mentoring QA team members and contributing to process standardization
• Familiarity with cloud-based environments and modern web application architecture
• Proficiency with tools such as Jira, TestRail, or equivalent QA management platforms
• Hands-on or working knowledge of test automation (e.g., Selenium, Cypress, Playwright, or similar) is a strong plus—not required
• Hands-on or working knowledge of Process Playbook desired but not required.
• Section 508 / accessibility testing experience is highly desirable.
• Prior experience with federal or VA.gov digital services is highly desirable.
• Bachelor of Science (BS) in Computer Science, Electronic Engineering, or other engineering/technical discipline. Alternatively, 8 additional years of experience may be substituted for education.
• Ability to obtain Background Investigation Clearance.

Why You’ll Love It Here

• Fully remote, full-time role with meaningful mission impact for the Veteran community
• Senior voice on a collaborative, cross-functional Agile team
• Opportunity to shape QA standards and practices at the program level
• Work at the intersection of cloud, machine learning, and public-sector digital transformation
• Supportive environment that invests in your growth and the growth of your team
• Medical, Dental & Vision Insurance — J-Mack covers 80% of employee premiums and 50% of dependent premiums
• Basic Life, Short-Term Disability & Long-Term Disability — J-Mack covers 100% of the costs
• 401(k) Safe Harbor Plan with full vesting and 4% company match
• Paid Time Off: 120 hours annually, increasing to 160 hours after 5 years
• 11 Paid Holidays
• Charity Matching: J-Mack matches employee donations up to $250 annually, plus donates a percentage of profits to various charities each year