Senior Manager, Product Research (UX/UR)

As Senior Manager, Product Research, you will own and drive the product research function, ensuring user insights inform product strategy and design:

• Lead end-to-end user research initiatives across multiple product areas, from discovery to usability testing.
• Partner with Product, Design, Marketing, and Support teams to identify user needs, pain points, and opportunities.
• Translate research findings into actionable recommendations, influencing roadmap prioritization and design decisions.
• Design, scope, and execute studies using diverse methodologies, including interviews, surveys, diary studies, and remote usability testing.
• Advocate for the voice of creators, shoppers, and brands throughout the product lifecycle.
• Develop and maintain research frameworks, documentation standards, and best practices to improve the team’s processes and insights sharing.
• Support the growth of research literacy across the organization through mentorship, training, and guidance.

Requirements:

The ideal candidate combines strong research expertise with strategic thinking and excellent cross-functional collaboration skills:

• 6+ years of experience in product or UX research, preferably in fast-paced B2B or B2C environments.
• Expertise in both generative and evaluative research methods, with a portfolio demonstrating impact on shipped products.
• Exceptional communication and storytelling abilities to make insights engaging, accessible, and actionable.
• Proven ability to collaborate across diverse teams while advocating for user needs in a business context.
• Comfortable navigating ambiguity, prioritizing high-impact work, and balancing speed with rigor.
• Experience with creator tools, marketplaces, or e-commerce products is a plus.
• Strong analytical skills and proficiency in designing research studies and synthesizing qualitative and quantitative data.

Benefits:

• Competitive salary range: $120,000 – $160,000 USD (base, varies with experience; equity included).
• Equity opportunities in the company for all employees.
• Medical and dental coverage (70% employer-paid).
• Flexible paid time off and 14 weeks of parental leave.
• Wellness, technology, and learning & development stipends.
• 401(k) plan with 3% automatic company contribution.
• Wellhub membership and company retreats.
• Opportunity to monetize personal influence through the platform.
• Birthday PTO and other perks supporting work-life balance.