Senior Product Manager, Fraud & Trust

• Define and execute the fraud, identity, and appeasements product strategy and roadmap, setting clear objectives for fraud loss reduction, cost per order, false positive rates, and customer experience
• Evolve the real-time fraud detection and identity verification platform, including ML models, account integrity systems, and automated decisioning
• Drive AI-first innovations across fraud detection and trust systems, moving beyond rules-based approaches
• Lead the design and execution of order appeasement policies and systems, balancing fair customer treatment with abuse prevention
• Collaborate with cross-functional teams including Data Science, ML Engineering, Operations, Legal, Finance, and Customer Experience to embed trust capabilities across the platform
• Monitor emerging fraud trends, attack vectors, and regulatory changes to proactively adapt product and policy strategy

Requirements:

• 6+ years of product management experience, including 3+ years focused on fraud, trust & safety, risk, identity, or high-stakes platform domains
• Proven ability to define product vision and multi-year strategy independently, driving measurable business outcomes
• Experience with ML/data science-driven fraud detection models, risk scoring, and decisioning platforms
• Strong analytical skills, comfortable with SQL, experimentation, and data-driven decision making
• Demonstrated cross-functional leadership and communication skills to influence stakeholders without direct authority
• Bachelor’s degree in business, engineering, computer science, or related field (or equivalent practical experience)
• Preferred: experience applying AI/ML to fraud/trust, multi-sided marketplaces, and enterprise platforms; experience shipping AI-native products and leveraging advanced analytics techniques

Benefits:

• Competitive base salary ranging from $184,000 – $233,000 USD depending on location
• Equity grants and annual refresh opportunities
• Comprehensive healthcare, dental, and vision coverage
• Flexible work arrangements under a “Flex First” remote policy
• Paid time off and company holidays
• Professional development opportunities and collaborative environment
• Inclusive and diverse workplace with a strong commitment to equity