Head Of Customer Support Jobs

Lead the design and scaling of Rapsodo’s post-sale customer experience across hardware and software products in North America, building infrastructure, AI-driven operations, and cross-functional feedback loops to improve onboarding, support, and activation.

Lead and scale post-purchase operations and subscription retention for a high-growth DTC health & wellness brand, building systems and teams that reduce refunds and improve lifetime value.

Lead and scale a remote customer support organization, building systems, automations, and AI-driven workflows to deliver fast, reliable service.

Lead Plain's marketing strategy and team as the first Head of Marketing, crafting the narrative and go-to-market motion that makes Plain the default choice for modern support teams.