Technical Escalations Jobs

Lead a technical support team at Promenade, owning escalations, operational KPIs, and hands-on technical troubleshooting across POS, ecommerce, hardware, and integrations.

An early-career Technical Account Manager role focused on delivering technical success for a portfolio of Deputy customers while creating reusable playbooks and scalable processes for the TAM function.

FICO is hiring a Technical Success Director to serve as the technical steward and trusted advisor for enterprise clients, driving platform stability, adoption, and measurable business outcomes.

Confiant is hiring a hands-on Head of Customer Success to own onboarding, technical escalations, and strategic account health for its ad-security platform.

Lead Hospitable's North America support team to deliver fast, technically strong, and high-touch customer support for a growing SaaS product serving short-term rental hosts.

Provide expert technical escalation management for Visa Elite Care clients, coordinating cross‑functional teams to resolve complex payment and platform issues and elevate client experience.

Inclusive & Diverse

Transparent & Candid

Growth & Learning

Collaboration over Competition

Lead a small Technical Support team in Denver for Runna/Strava, delivering high-quality in-app troubleshooting and coaching while balancing hands-on queue work and team development.