Client Relations/Customer Service Manager
Job Title: Client Relations / Customer Service Manager
Company: Kelvin Pike Luxury Estates
Location: United States (Remote / Hybrid)
Job Type: Full-Time
About the Company
Kelvin Pike Luxury Estates is a growing real estate company focused on premium residential properties and luxury home listings across the United States. We are committed to delivering exceptional property marketing and seamless listing management to support our real estate professionals and clients.
Client Relations / Customer Service Manager
Position Overview
The Client Relations / Customer Service Manager at Kevin Pike Luxury Estate will be responsible for delivering exceptional service to buyers, sellers, and prospective clients. This role focuses on building strong client relationships, managing inquiries, and ensuring a seamless experience throughout the luxury real estate transaction process.
Responsibilities
Client Relationship Management
• Serve as the primary point of contact for clients, buyers, and sellers.
• Provide professional assistance with inquiries related to property listings, services, and transactions.
• Maintain strong relationships with existing clients and ensure a high level of satisfaction.
• Manage inbound communications including email, website inquiries, and social media messages.
• Respond promptly to client concerns and provide accurate information about available properties and services.
• Track and resolve customer service issues in a timely and professional manner.
• Maintain and update client records within CRM systems.
• Monitor lead activity and ensure timely follow-ups with prospective clients.
• Generate reports on client engagement and communication activities.
• Schedule consultations, property tours, and meetings with clients and agents.
• Coordinate communication between clients, real estate agents, and administrative staff.
• Assist in organizing open houses, client appreciation events, and property showcases.
Requirements
• Bachelor’s degree in Business Administration, Communications, Marketing, Real Estate, or a related field preferred.
• 1–3 years of experience in customer service, client relations, hospitality, or real estate support roles.
• Experience working with CRM systems and client databases.
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Exceptional organizational and multitasking skills
• Ability to work both independently and collaboratively in a hybrid environment
• Proficiency with Microsoft Office, CRM platforms, and digital communication tools
Additional Qualifications
• Knowledge of the real estate industry is an advantage
• Professional demeanor suitable for luxury clientele
• Ability to maintain strict confidentiality with client information
Compensation
• $55,000 – $85,000 per year
• Performance-based bonuses
• Commission incentives for client referrals
• Annual performance reviews with salary adjustments
Benefits
Health & Insurance
• Medical insurance
• Dental and vision coverage
• Life and disability insurance option
• Paid Time Off
• Paid vacation days
• Paid sick leave
• Paid public holidays
• Hybrid work flexibility
• Professional development and real estate industry training
• Opportunities for career growth within the organization
• Access to networking events and industry conferences
• Bachelor’s degree in Business Administration, Communications, Marketing, Real Estate, or a related field preferred.
• 1–3 years of experience in customer service, client relations, hospitality, or real estate support roles.
• Experience working with CRM systems and client databases.
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Exceptional organizational and multitasking skills
• Ability to work both independently and collaboratively in a hybrid environment
• Proficiency with Microsoft Office, CRM platforms, and digital communication tools
Additional Qualifications
• Knowledge of the real estate industry is an advantage
• Professional demeanor suitable for luxury clientele
• Ability to maintain strict confidentiality with client information
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Wellness Resources
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead and scale Wealth.com's client support function by building infrastructure, analytics, and AI-assisted workflows to drive proactive, efficient client success.
Equal Parts seeks a Head of Customer Experience in Austin, TX to build the lifecycle, systems, and teams that own onboarding, servicing, and renewals across its acquisition-driven insurance platform.
LiveData is hiring a Customer Success Technical Manager to diagnose and resolve technical issues, own customer-facing documentation, and support hospital deployments in a remote, Eastern-time-focused role.
Popmenu is hiring a Client Onboarding Summer Intern to assist with new client implementations, onboarding coordination, and client communications in a hybrid Atlanta internship.
Support EasyLlama's scaled customer base as an Associate Customer Success Manager by handling high-volume inbound requests, triaging issues, and improving systems to deliver fast, consistent service at scale.
Notion is hiring an Enterprise Technical Support Specialist in NYC to deliver high-touch technical support, reproduce and drive resolution of complex issues, and help scale enterprise support processes.
Be the technical trusted advisor for Clay’s highest-value enterprise accounts, resolving complex issues, designing integrations, and shaping how we scale enterprise support.
Lead the design and scaling of Rapsodo’s post-sale customer experience across hardware and software products in North America, building infrastructure, AI-driven operations, and cross-functional feedback loops to improve onboarding, support, and activation.
Hinge Health is hiring a remote Member Support Specialist to deliver empathetic, multi-channel support for members navigating MSK care, enrollment, and billing.
Customer-focused banking associate needed to deliver excellent in-branch service, handle transactions accurately, promote PNC products, and support sales and branch operations at the New Braunfels Marketplace location.
DCWP's Licensing Division is hiring a Customer Service Representative to review and process license applications, deliver high-volume customer support, and assist applicants in navigating agency and interagency requirements.
Provide empathetic, accurate patient billing support and revenue-cycle assistance for One Medical members, resolving insurance and payment issues via phone and digital systems.
Rezilient is hiring a Technical Support Specialist to own first-line technical triage, resolve common user issues, and route complex problems across product, engineering, and clinical teams to improve patient and internal user experience.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
