Job details

Technical Support Engineer II

Mitratech is a global provider of enterprise software for Legal, Risk, Compliance, and HR used by thousands of organizations worldwide. We seek a Technical Support Engineer II to deliver advanced application support, troubleshoot complex production issues, guide upgrades, and act as a technical escalation point for enterprise clients in a collaborative, customer-focused team.

Skills

Intermediate proficiency with MS SQL / SQL Server
Experience troubleshooting application tiers (App Server, DB, OS, auth/security)
Experience with .NET or Java/J2EE applications
Familiarity with application servers (IIS, Tomcat, WebLogic, WebSphere)
Experience with AppDynamics or similar APM/monitoring tools
Experience with relational databases (Oracle and/or SQL Server)
Performance tuning of applications or databases
Experience with Windows and/or Unix operating systems
Strong verbal and written communication and customer-facing skills
Ability to work cross-functionally with engineering and services teams

Responsibilities

Act as a subject matter expert and escalation resource for complex customer issues
Perform root-cause analysis, provide workarounds and collaborate on permanent fixes
Provide technical guidance and best practices for software upgrades and assist with upgrade execution
Recreate product defects and coordinate with engineering to scope and deliver resolutions
Monitor production applications and participate in resolution of high-impact incidents
Troubleshoot infrastructure and application stack issues (app servers, middleware, DB, OS, networking)
Develop and lead advanced troubleshooting processes and technical workarounds
Document and maintain client configurations and customizations
Participate in planning and coordination of new product deployments and enhancements

Education

Bachelor or Master of Science in Computer Science, Engineering, or related field
Or equivalent technical experience in enterprise software support or services

Benefits

Health, Dental & Vision insurance
401(k) with employer match
Unlimited PTO + 11 paid holidays + 4 annual global wellness days
Short-term & long-term disability and group life insurance
Paid parental leave
Pet insurance
FSA & HSA options and Employee Assistance Program
Annual bonus eligibility
Remote work and professional development (LinkedIn Learning)

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Technical Support Engineer Support Engineer MSSQL SQL Server Oracle .NET Java AppDynamics IIS Tomcat WebLogic WebSphere Performance Tuning Application Support Enterprise Software Troubleshooting Database Windows Unix SAP Business Objects

Average salary estimate

$60000 / YEARLY (est.)

min

max

$60000K

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Mitratech

Founded in 1987 and headquartered in Austin, Texas, Mitratech is a global technology company for corporate legal departments, risk, and compliance professionals.

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FUNDING

Other

DEPARTMENTS

Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE