Sr Manager Reliability Sales & Aftermarket NA

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Reporting to the Global Director of Contract Service Delivery, the Senior Manager of Reliability oversees all MRP, RSP, and CBM contracts across North America. This role ensures safe, high‑quality, and profitable delivery while driving engineering excellence, operational consistency, and continuous improvement. The Senior Manager leads a team of reliability managers and engineers to strengthen performance and support strategic growth.

• Lead all reliability activities under MRP and RSP contracts, ensuring compliance with customer and contractual requirements.
• Build and develop a high‑performing reliability team through hiring, training, coaching, and performance management.
• Standardize and improve program structures to align with customer needs and organizational expectations.
• Support execution of John Crane’s strategic initiatives and ensure regional reliability operations contribute to business goals.
• Drive contract performance using KPIs and continuous improvement practices.
• Promote a consultative sales mindset and identify opportunities for contract growth and value‑added services.
• Partner with Sales and Business Development on new offerings and service line expansion.
• Perform additional duties as needed to support organizational objectives.

• Bachelor’s degree in Engineering preferred; high school diploma or equivalent required.
• Minimum 8 years of experience in plant process systems, equipment operation, or equipment design.
• Proven leadership experience, managing direct reports and developing talent.
• Strong multi‑project management skills with the ability to prioritize across initiatives.
• Experience managing departmental budgets, forecasting, and variance analysis.
• Demonstrated success driving organizational change and measurable improvements.
• Effective interpersonal, written, and verbal communication skills.
• Experience working in a diverse, global organization preferred.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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