Bilingual Florida-Based Helpline Counselor

Bilingual Full-Time Helpline Counselor (Remote, Florida residents only)

Industry: Essential community services

Location: Fully remote in the state of Florida

Schedule: Full time, 40-hour permanent schedule to be determined; training schedule Monday - Friday from 9:00am - 5:00pm beginning in May/June 2026

Compensation: $45,000 annual salary, plus generous benefits package (see below)

Summary of Mandatory Qualifications:

• Must be a Florida resident living within the state
• Must be bilingual in either Spanish or Creole
• Be available remotely from 9:00am to 5:00pm Monday-Friday for six (6) weeks of initial training to begin in May/June 2026
• Have at minimum an associate's degree from an accredited university
• Have four (4) years of combined education and relevant work experience (see below)
• Ability and interest in de-escalating callers experiencing crisis
• Ability to pass a level two (2) DCF background screening and a drug test

Full Job Description

About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.

About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.

We think the ideal candidate is someone who:

• Is willing and able to learn our approach to crisis counseling through training and experience
• Has demonstrated the ability to conduct self-care
• Shows compassion, empathy, and respect to people from different cultures and backgrounds
• Prefers to work autonomously once adequately trained
• Is motivated to grow and learn in the position through training and coaching
• Is passionate about assisting others and has a background in service
• Is technologically savvy and able to take notes while talking or listening

If this describes you, please read on!

To be considered for this position, you must:

• Be a Florida resident residing within the state
• Be completely bilingual in either Spanish or Creole (you will be assessed for fluency)
• Have a secure, quiet, and confidential workspace with reliable internet
• Be free from caregiver responsibilities during work hours
• Be able to pass a level two (2) DCF background check and drug test prior to employment
• Meet or exceed our education requirement:
• A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR
• An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
• Have a minimum typing speed of 30 WPM

• Be comfortable with a phone and virtual chat-based work environment
• Be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for six (6) weeks of initial training to begin in May/June 2026 (hours will change to your permanent schedule once training is complete)

We know satisfied employees are key to a thriving business. That is why we are pleased to offer:

• Full-time employment at an annual rate of $45,000
• 100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)
• Dependent health, vision, and dental plans available for purchase
• 403(b) retirement plan with potential for variable annual employer contribution
• Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
• Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
• Nine (9) paid holidays throughout the year
• 100% paid six (6) week upfront training, plus future opportunities for employer-sponsored certifications
• Work supplies such as company laptop, mouse, headset, paper, and pens

Our Commitment to Inclusion

We are committed to building a workplace that reflects the communities we serve. We value a broad range of perspectives, experiences, and skills, and believe they strengthen our organization and our impact. We encourage all qualified candidates to consider how their background aligns with this opportunity.

Build a challenging and rewarding career with us! We look forward to your application.