Manager, Quality Systems Metrics and Management Review - job 1 of 2

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Manager of Quality Systems Metrics and Management Review is responsible for overseeing and refining enterprise performance review processes, driving effective metric reporting, and leading the automation and modernization of data review mechanisms and data consumption. This role enables leadership teams to make informed decisions through clear, timely, and actionable insights while advancing digital transformation in operational processes.

This position defines, implements, and monitors the performance of systems related to quality assurance across global internal manufacturing sites, third-party manufacturers, suppliers, and/or affiliates. Designs effective quality systems, procedures, and/or processes to ensure compliance as well as efficiency throughout the global network. May serve as a Quality Center of Excellence (COE) Lead, Business System Owner (BSO), and/or Business Process Owner (BPO) for a specified area of expertise within the Global Quality System.

Key Responsibilities:

• Own and continuously improve the management review process, ensuring metrics are accurately collected, analyzed, and presented.
• Attend Regional and Global Management Review meetings as appropriate to ensure consistency and effective Knowledge Management.
• Develop and maintain performance dashboards and reporting mechanisms for leadership alignment.
• Lead initiatives to automate metrics gathering, reporting, and meeting workflows using modern digital tools.
• Collaborate cross-functionally to identify opportunities for increasing meeting efficiency and modernizing how data is consumed and shared.
• Interface with leadership teams and employees of both internal and external / supplier manufacturing sites to ensure connection and provide direction on quality assurance systems, processes, and procedures.
• Identify and lead quality system projects and oversee cross-functional project teams, collaborating closely with Business Technology Solutions (BTS) to implement strategic quality system enhancements to evaluate, implement, and maintain automation solutions related to data and meeting management driving consistency, efficiency, and compliance across sites and/or affiliates.
• Propose, design, and implement best practices for meeting effectiveness, including technology adoption and process reengineering.
• Monitor emerging trends in business intelligence, automation, and digital workplace tools to drive continuous improvement.
• Ensure compliance with company data governance and confidentiality policies. Lead quality system elements, continuous improvement, and tactical support across global functions, sites, and affiliates. Train stakeholders on new tools and processes to foster adoption and change management. Prepare and present data during regulatory inspections and internal audits.
• Interact with internal and external partners for development of best practices in our quality systems and procedures applicable to regulatory complexity across the global Operations network.
• Ensure all global product, process, and/or system related quality activities follow Corporate, governmental, and local regulations. Direct staff in planning, preparation, review, and approval of quality documentation.
• Establish process and training requirements within quality system area of responsibility to maintain business continuity and compliance in a changing environment. Lead or participate in quality system integrations as applicable.
• Lead a team of quality professionals across regions as necessary, including setting performance expectations as well as providing feedback and development. Ensure team has adequate resources and appropriate training to effectively support and meet changing business and compliance needs.

• Bachelor's Degree in Chemistry, Pharmacy, Biology, Microbiology, Engineering or other technical/ scientific area preferred. Minimum 7 years experience in quality assurance, operations, regulatory or relevant experience preferred.
• Business analytics, metrics management, or process improvement roles, as well as experience in automation and change management highly valued.
• Knowledge of QA systems and GxP compliance requirements including regulations and standards applicable to medical devices, biologics, and/or pharmaceutical products.
• Strong knowledge of business intelligence/reporting platforms (e.g., Power BI, Tableau, Spotfire, etc.) and digital collaboration tools (e.g., Teams, Zoom, workflow automation).
• Experience leading process automation or digital transformation projects.
• Excellent communication, presentation, and stakeholder management skills.
• Analytical, detail-oriented, and proactive in driving organizational change.
• This position is ideal for a professional passionate about optimizing business processes, leveraging digital solutions, and enabling smarter decision-making through robust metrics and modern meeting practices.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this postingbased on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately paymore or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and untilpaid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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