Creator Experience Specialist
Job Title: Creator Experience Specialist
Job Type: Full-time / Remote
Work Hours: PST
Job Overview:
We’re helping our client find a Creator Experience Specialist to be the daily heartbeat of their creator community. In this role, you will serve as the primary point of contact for creators, ensuring they feel supported, engaged, and set up for success across TikTok Shop and social platforms.
You’ll play a key role in turning strong relationships, fast support, and high-energy engagement into meaningful revenue impact and long-term brand loyalty.
Responsibilities:
- Community Engagement: Actively moderate and engage with our creator communities via platforms like WhatsApp, Discord, And FB Groups.
- Creator Support: Provide rapid support and swiftly resolve incoming creator inquiries.
- Content Coaching: Act as an advisor and cheerleader by offering creators content coaching, constructive feedback, and hype.
- Trend Monitoring: Monitor content trends, overall brand sentiment, and the health of the community.
- Relationship Building: Build and consistently maintain strong relationships with emerging, high-potential creators.
- 2+ years of experience in community management, customer experience, influencer/creator support, or a similar people-facing role.
- Strong written and verbal communication skills, with a warm, clear, and professional tone.
- Comfortable and confident on camera, able to share updates, explain programs, and hype creators in short-form video or live formats.
- High empathy and patience, especially when working with a high volume of inbound questions and a wide variety of creator personalities.
- Organized and reliable, with the ability to manage many conversations at once and follow through without dropping details.
- Willingness to work a schedule that includes weekend coverage to support our always-on creator community.
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