Technical Support Engineer - West
Skills
- 2+ years technical support experience in automation or related field
- Experience troubleshooting web-based systems (HTTP, SSL, basic networking)
- Proficient with APIs, reading API docs, and SDK usage
- Familiarity with at least one modern programming language (Python, TypeScript, or Ruby)
- Knowledge of query languages such as SQL and GraphQL
- Strong written and verbal communication for both technical and non-technical audiences
- Experience handling inbound support across chat and email channels
Responsibilities
- Handle incoming technical queries via chat and email, owning cases through to resolution
- Troubleshoot web-based issues including API integrations, HTTP/SSL, networking, and multi-product workflows
- Interpret API documentation and construct or modify Tines workflows for customers
- Configure and implement authentication methods such as OAuth and JWT
- Run remote sessions to build, troubleshoot, and document workflows with customers
- Document connection steps for new tools and maintain internal/external support resources
- Escalate and communicate product bugs and high-impact improvement opportunities to product and engineering
- Collaborate with cross-functional teams and act as the voice of the customer to influence product direction
Education
- Bachelor’s degree in Computer Science, Engineering, or related field preferred but not required
- Relevant technical certifications or demonstrable equivalent experience accepted
Benefits
- Competitive annual compensation in the $85K–$95K range
- Remote-first role aligned to PST/MST time zones
- Opportunities for professional growth and cross-functional collaboration
- Inclusive, learning-focused company culture
Average salary estimate
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Founded in 2018 in Dublin by experienced security practitioners, Tines makes teams more effective and efficient.
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