Customer Service Officer - job 2 of 19
Company Description
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description
Position Overview
The Customer Service Officer is responsible for assisting customers with inquiries, providing accurate information, and ensuring a positive customer experience. This role supports customer satisfaction and retention.
Key Responsibilities
Respond to customer inquiries in a timely and professional manner
Provide accurate information about products, services, or promotions
Resolve customer concerns or escalate issues when necessary
Maintain records of customer interactions and updates
Support customer satisfaction and engagement initiatives
Qualifications
Strong communication and interpersonal skills
Customer-focused mindset and problem-solving abilities
Ability to remain calm and professional
Strong organizational and multitasking skills
Basic computer proficiency
Team-oriented attitude
Additional Information
Competitive salary with performance-based growth opportunities
Clear career advancement pathways within the company
Ongoing training and professional skill development
Supportive and collaborative team environment
Full-time position with stable working hours
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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