Senior Events and Production Manager

POSITION: Senior Events & Production Manager

DEPARTMENT: Event Management

REPORTS TO:    Assistant General Manager

FLSA STATUS:    Exempt – Salary

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

POSITION SUMMARY

Under supervision of the Assistant General Manager, the Senior Events & Production Manager serves as the key liaison between clients and facility operations, overseeing the successful planning, coordination, and execution of events and productions. This role combines event management expertise with technical production skills to deliver exceptional experiences at Mayo Civic Center’s venues. The position requires senior leadership in managing personnel, advanced technical operations, settlement approval and monthly forecast contributions, and ensuring superior client service while adhering to safety and operational standards.

Essential Duties & Responsibilities

The Senior Events & Production Manager serves as the primary client liaison, guiding event planning, preparation, and execution while ensuring adherence to contracts, policies, and deadlines. Responsibilities include preparing cost estimates, monitoring event operations, addressing client concerns, and coordinating with internal departments to ensure facility readiness and client success, and acting as the senior leader within the Events and Production Departments to train, develop, and problem solve as required. The role also involves advancing and executing production for various events across multiple venues, including technical coordination, A/V production, rigging, and crew supervision in partnership with local unions. Additionally, the senior manager oversees technical systems, preventive maintenance, safety compliance, and budgeting for equipment repairs and inspections. Acting as Manager on Duty during events and addressing technical issues, the role ensures seamless event execution while adhering to safety and operational standards.

Event Coordination, Client Services, and Administration

• Serve as the primary point of contact for clients, guiding them through event planning, preparation, and execution.
• Interpret and explain contract provisions, policies, and procedures to clients.
• Prepare cost estimates, oversee billing, and ensure adherence to deadlines.
• Monitor event operations, maintain close communication with clients, and promptly address concerns.
• Organize and prioritize workload to meet stringent event schedules.
• Ensure all event details, including floor plans, room setups, and insurance requirements, are finalized.
• Provides clear, concise, and timely communication of directives to other departments to assure facility readiness and client success.
• Act as Manager on Duty during events as required.
• Other duties as assigned based on operational needs

Production Management

• Directly responsible for advancing, facilitation, and executing of production for multiple venues and genres, including arena, theatre, flat floor, sporting events, and corporate and community meetings and conventions.
• Works directly with live entertainment and corporate productions and tours to advance all technical, A/V production, rigging, facility logistics and hospitality requirements for shows in all MCC venues.
• Supervises booking and supervision of crew for events through local IATSE Union including stage setups, rigging, audio/visual, and lighting.
• Manage technical systems, such as Q-Sys, Dante Audio Networks, and ETC Paradigm controls as needed.
• Understand and operate (and be able to train staff concerning the use of) the Facilities systems including, but not limited to, mixing consoles, public address systems, intercom, video equipment, theatrical lighting, and spotlights.
• Oversees work schedules and payroll for Events and Production labor.
• Manage preventive maintenance and repairs on all a/v equipment, maintaining service records, and inventories of equipment. Develop and submit lists of necessary repairs and improvements.
• Coordinates the budgeting, purchasing, and scheduling of stage equipment repair, annual equipment inspections, safety checks, and maintenance.
• Providing monthly forecast updates to Finance for the Events and Production department.
• Approving settlement
• Gather accurate event production information as it relates to a/v needs through direct contact with sound and lighting directors and other vendors. Assist in preparing client billing.
• Investigates, analyzes, and resolves technical problems and client concerns.
• Adheres to Legends Global reporting policies.
• Responsible for adherence to all safety and OSHA workplace regulations relating to event production performances.
• All other duties as assigned.

Supervision & Collaboration

• Lead, train, and supervise technical and event management personnel, including part-time staff, local IATSE Union Labor, and external vendors.
• Provide clear and timely communication with all departments to ensure facility readiness and client satisfaction.
• Maintain effective working relationships with clients, staff, and external stakeholders.
• Approves bi-weekly payroll of hourly employees and stagehands.
• In tandem with the Assistant General Manager, supervises events and production managers, technical personnel, production crew and vendors performing production and technical services at MCC. Carries out supervisory responsibilities in accordance with Legends Globals’ policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with the local IATSE Union and Human Resources; addressing complaints and resolving problems.
• All other duties as assigned.

QUALIFICATIONS

Education & Experience

• Bachelor's degree in hospitality, business, sports-management, production, or a related field preferred.
• 2–4 years’ experience with production management in a corporate meeting, entertainment organization club, theater, arena or equivalent.
• Proficiency in audio/visual operations, rigging, and other technical production systems.

Skills & Abilities

• Strong organizational, problem-solving, and multitasking skills.
• Proficiency in Microsoft Office, event software, and venue management systems (AutoCAD, and Social Tables experience preferred).
• Ability to work under pressure and adapt to changing event requirements.
• Organization of production for a multi venue facility.
• Excellent math skills and attention to detail.
• Experience with rigging preferred.
• Technical proficiency in stage lighting, sound, and video systems
• Effective communication and interpersonal skills to manage diverse teams and client relationships.
• Professional presentation, appearance, and work ethic.
• Ability to adjust work schedule to coincide with events. 
• Trade skills a plus, (electrical, rigging, etc.).
• Proficient in Microsoft Office and equivalent venue management software. AutoCAD experience preferred along with an advanced understanding of network infrastructure as it relates to Audio-Visual needs.

Certificates, Licenses, and Registrations

• A valid driver’s license and proof of insurance to operate a motor vehicle in the State of Minnesota are required. ESTA certification is preferred but not mandatory.
• Forklift certification is required or must be obtained within one year of hire.

Availability

• This position requires flexibility with work hours, as the Senior Events & Production Manager will need to accommodate the specific timelines of each events. The role may require working long hours, weekends, and evenings, particularly leading up to and during event dates. The successful candidate should be prepared to adjust their schedule to ensure the smooth execution of events, including handling last-minute changes or challenges. Availability to meet the demands of the event calendar is essential for this role.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site in Rochester, MN

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; occasionally required to kneel, climb to high walkways, and withstand loud noises. Must have the ability to communicate effectively during a strenuous schedule. This position may require work inside or outside of the building, and work in adverse conditions as needed by events. The employee must occasionally lift and/or move up to 50 pounds.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.