Digital Support Intern

THE SELECTED CANDIDATE WILL BE OFFERED AN HOURLY RATE OF $19.50

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The New York City (NYC) Administration for Children’s Services’ (ACS) Office of Information Technology (OIT) is responsible for providing high quality, reliable, and sustainable technology services, and support to meet the needs of the families and children we serve through ACS, its vendor partners and other City agencies. The Mobile Technology unit manages all agency mobile devices, including but not limited to smartphones, laptops, tablets, and accessories. The unit uses specialized Mobile Device Management (MDM) software tool to deploy, manage and secure 10,000+ mobile devices.

OIT is seeking a highly motivated and detail-oriented Digital Support Undergraduate Intern to join our Technical Support Mobile Devices Unit. As a Digital Support Undergraduate Intern, you will gain practical experience in providing technical support for IT services for a large government organization consisting of approximately 7,000 employees across 37 locations. This internship offers a valuable opportunity to collaborate with the OIT Technical Support Mobile Devices Unit to provide training and support for laptops, smartphones, tablets, and applications dealing with the usage of mobile devices.

Key Responsibilities:

- Assist with providing IT digital center coverage, including distributing/collecting wireless equipment, processing/collecting documentation and signatures, and assisting walk-in staff with various mobile technology issues.

- Support team in delivering, setting up, and configuring laptop computer hardware, software, smart phones, iPads, tablets, laptops, and other IT equipment.

- Contribute as a thought partner for identifying, diagnosing, and resolving Tier II technical issues related to computer hardware, software applications, and mobile devices at assigned site(s) and escalate problems to the appropriately experienced technician, when required.

- Assist with fielding support calls and emails related to IT support, and assisting with coordinating timely repair of computer equipment.

- Work alongside team to evaluate new technology, and support user technical training, as needed.

Learning Outcomes:

- Develop a strong understanding of IT service desk operations, and learn how to use related software and hardware within a government environment.

- Gain hands-on experience in utilizing service desk software to manage and prioritize assigned workloads and update tickets with detailed resolutions.

- Strengthen abilities to coordinate and execute organizational tasks in a professional setting.

ADDITIONAL INFORMATION

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY:

- You must be an undergraduate and must either be currently enrolled in a college or university or must have graduated within one year of the current program year

- Interested candidates should submit their resume by visiting, https://cityjobs.nyc.gov and search for JO#773224.

- NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED

- NOTE: ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED

SUMMER COLLEGE INTERN - 10234

As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.