Program Manager, Welcome Network and Community Engagement

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Managing Director manages and oversees the operations of the City.  Working with five Cabinet-level Deputies, operational oversight is divided into specific departmental clusters: Health and Human Services, Community and Culture, Community Services, Public Safety and Criminal Justice, and Transportation and Infrastructure.  The Community Services cluster oversees several outward-facing programs that provide services directly to the public. These offices and programs focus on enhancing quality of life and improving how citizens engage with their communities and their city government.

The Office of Immigrant Affairs (OIA) promotes and strengthens the well-being of Philadelphia’s immigrant communities. We do this by recommending and developing policies and programs, which in turn provide opportunity and access to services. We help facilitate the successful inclusion of immigrants into the civic, economic, and cultural life of the city. We also highlight the essential role that immigrants have played and continue to play in our city.

Position Summary:  

The Office of Immigrant Affairs seeks a detail-oriented individual with exceptional program management skills to support the office’s Welcoming Network. The Philly Welcoming Network is a cross-sector collaboration of public and private partners committed to the successful inclusion of immigrants in our city. By stewarding the Welcome Network Program, this position supports and coordinates the efforts of many partners across immigrant communities and immigrant-serving organizations. Additionally, this position supports OIA’s community outreach and strategic communications initiatives.  

Essential Functions: 

Program and Partnership Management 

• Coordinate Philly Welcoming Network activities, including meetings, working groups, summits, information sessions, and collaborative activities. 

• Steward positive relationships and stakeholder engagement with nonprofit, community-based, and government partners.  

• Track deliverables, timelines, and outcomes across multiple initiatives.  

• Assist with planning and execution of events, convenings, and capacity-building activities. 

• Serve as co-supervisor for Welcoming Network VISTA Fellow and a mentor for interns supporting OIA.  

• Process and manage vendor payments in accordance with organizational policies and timelines.  

• Support grant applications and administration by applying knowledge of grants management principles, program evaluation, and compliance requirements. 

Strategic Communications and Event Planning 

• Support OIA’s strategic communication efforts, including drafting and disseminating digital newsletters, social media content, blog posts and print collateral  

• Develop creative content and strategies to amplify and share the Welcome Network and OIA’s work, including content for social and digital platforms, reports, and presentations tailored to community audiences. 

• Oversee event planning, logistics, and execution for Welcome Network meetings and summits, as well as support OIA’s regular community partnership and outreach events. 

• Identify and support opportunities for Welcome Network members and OIA leadership to communicate work and priorities to key audiences. 

• Developing annual activity reports that assess the success of OIA efforts and sharing those reports with community partners.  

Competencies, Knowledge, Skills, and Abilities 

• Strong project manager with experience leading complex programs with multiple stakeholders. 

• Strong written and verbal communication skills and the ability to create and present project reports and to communicate effectively with stakeholders and senior leadership. 

• Extensive experience facilitating community meetings, workshops, and events to gather input, share resources, and strengthen community partnerships.  

• Experience managing digital communications campaigns and community outreach initiatives. 

• Demonstrated ability to work collaboratively across diverse stakeholders.  

• Strong analytical skills and knowledge of the principles of project management. 

• Multilingual or bilingual proficiency; priority languages include Arabic, Mandarin, French, and Spanish, both written and verbal proficiency. 

• Passion for immigrant community wellbeing and for the City of Philadelphia’s welcoming policies and programs. 

• Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job 

• Four (4) years of experience in a field related to the job, including two (2) years of experience which were in a community outreach, public engagement, or program management capacity.  

• Previous strategic communications experience in drafting and disseminating digital content, including newsletters and social media platforms 

• Previous experience working within immigrant and refugee communities, or immigrant-serving organizations.  

• Previous experience working in multilingual settings, and/or diverse cultural backgrounds 

• Previous administrative or operational experience, including project management responsibilities, overseeing multiple, large-scale, cross-functional teams or projects.  

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $65,000-$75,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx