Customer Success Manager - North America

We’re democratizing growth by making coaching a foundational right for every employee, everywhere. Combining human coaching, behavioral science, and technology - including AIMY™, our AI coach - we empower global enterprises to unlock their full potential. Backed by $330M in funding and a network of 3,500+ coaches across 90+ countries, CoachHub is redefining how the world learns and leads through personal, measurable, and scalable development.

Joining us means stepping into a place where ownership is real, curiosity is fuel, and change is the norm. You'll work with teams who support each other, push boundaries, and take pride in building products that genuinely make a difference in people's lives. If you want your work to matter, not just as tasks but as impact felt by people every day, this is where you thrive.

Role: Customer Success Manager - North America

Location: United States (Home Office)

The Role

We're looking for a Customer Success Manager to join our North America CS team. You'll own a portfolio of upper mid-market and enterprise clients, including global accounts with a NAMER footprint, and you'll be their most important relationship at CoachHub.

This isn't a reactive support role. You'll be a strategic partner - guiding clients from onboarding through to long-term expansion, proving the business value of coaching at every step, and building the kind of trust that makes renewal conversations straightforward.

What You'll Do

• Own the full client journey From onboarding through adoption, renewal and expansion, you hold the thread. You work closely with your sales partner to align on strategy and make sure every client milestone is met with intention - not improvisation.

• Turn goals into tangible outcomes You build activation plans, define success metrics and develop coaching playbooks that connect what clients want to achieve with what CoachHub delivers. You make the value visible - in data, in stories, in results.

• Be the voice of your clients internally You channel client feedback to Product, flag risks before they become problems and coordinate across internal teams to make sure your clients always experience CoachHub at its best. You don't wait for issues to escalate - you see them coming.

• Lead strategic reviews that open doors You run Executive Business Reviews that go beyond reporting. You show ROI, surface growth opportunities and influence senior stakeholders - often turning a renewal conversation into an expansion one.

• Educate, inspire and embed coaching Through workshops, webinars and one-on-one conversations, you help clients integrate coaching into their L&D programmes, leadership initiatives and transformation agendas. You're not just selling a platform - you're helping build a coaching culture.

• Contribute to a team that practices what it preaches. You share what's working, support your peers and bring your own growth mindset to everything you do. We coach others - we should be coachable too.

What You Bring

• At least 3 years in a Customer Success or Account Management role, ideally within a technology-enabled services or HR tech environment

• A consistent track record of hitting retention and growth targets - you know what good looks like and you know how to get there

• Executive presence: you're as comfortable in a C-suite conversation as you are troubleshooting with a day-to-day programme lead

• A data-driven approach to problem-solving - you use insight to prioritise, act and demonstrate impact

• Strong self-organisation and genuine comfort with ambiguity; you thrive in fast-moving environments where priorities shift

• Familiarity with HR, L&D, leadership development or coaching is a meaningful advantage - you'll hit the ground running if you already speak this language

• Language: Fluent English required

What We Offer

• Own it, grow with it - Competitive salary and equity for everyone; when CoachHub grows, you grow

• Coaching isn't just our product - Access to your own certified coach, AIMY™, and stretch opportunities that push you beyond your current role

• Work the way that works for you - Remote-first, with flexible options, Wellbeing Days and a Volunteering Day, plus holidays above the legal minimum

• A culture that welcomes change - No two days look the same; we experiment, learn fast and recognise people who bring fresh thinking

• Work that means something - Mission-driven from the inside out; our product changes lives, and so does the work behind it

Our Commitment to Inclusive Hiring

At CoachHub, we’re building a workplace where everyone can thrive. We welcome people of all backgrounds, identities, and lived experiences - because diverse teams create better ideas, deeper empathy, and bigger impact.

If you’re excited about the role but don’t tick every box, we encourage you to apply. Growth starts with taking a chance.

About CoachHub

CoachHub is the global leader in digital and AI coaching that enables organizations to create personalized, measurable and scalable coaching programs for their entire workforce, regardless of department and seniority level. As the leading talent development platform, organizations who use CoachHub benefit from increased employee engagement, higher levels of productivity, improved job performance and greater retention.

Our scientific, holistic coaching approach has been formulated by our Innovation Lab, a collective of in-house learning experts, behavioral scientists and a dedicated Science Council of research leaders from around the world. Together, they leverage scientific evidence and platform insights to maximize business impact and drive innovation at CoachHub.

Alongside its development and implementation of AI coaching, CoachHub has a global pool of over 3,500 certified business coaches in 90 countries across six continents, with coaching sessions available in over 80 languages. Serving more than 1,000 clients worldwide, CoachHub’s leading digital and AI coaching programs are based on proprietary scientific research, AI insights from renowned academics and development from its Innovation Lab.

CoachHub is backed by leading tech investors, including Sofina, SoftBank Vision Fund 2, Molten Ventures, Speedinvest, HV Capital, Partech and HSBC Innovation Banking. CoachHub was certified as a carbon-neutral company and consistently measures, reduces, and implements strategies to minimize its environmental impact.