Associate Director Digital Support

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Get to know the business

Corebridge Financial makes a tremendous difference in the lives of our customers. We help them respond to some of life’s most difficult moments through the solutions and services we provide, and we help them plan and take action to protect the future they envision. Life & Retirement brings together a broad portfolio of retirement, life and institutional products offered through an extensive, multichannel distribution network. We excel because we have customer-focused service, breadth of product expertise, deep distribution relationships, and a world-class team of talented employees who are passionate about what they do.

About the Role

The Associate Director, Digital Platforms role provides end-to-end ownership for core Life insurance digital platforms supporting new business submission, distributor ticketing and other order entry platform infrastructure, and associated vendor ecosystems. This role is responsible for ensuring platform stability, production support, vendor accountability, and ongoing enhancements across Life distribution and operations. The Associate Director serves as the primary liaison with external technology and service partners and plays a critical leadership role in coordinating cross-functional teams to ensure reliable, compliant, and scalable digital capabilities.

What you will be doing

• Own and oversee multiple core distributor and vendor digital platforms, including ticketing and order entry infrastructure and supporting digital ecosystems.
• Serve as the primary point of contact for external vendors and technology partners, ensuring accountability, delivery, and adherence to service-level expectations.
• Leads the onboarding, technical integration, and ongoing connectivity of new distributor platforms
• Ensure production stability, incident management, and timely issue resolution across Life new business and operational platforms.
• Partner with Product, Distribution, Operations, IT, Legal and Compliance teams to manage platform dependencies, escalations, and enhancements.
• Provide leadership and direction for platform roadmaps, balancing tactical operational needs with strategic improvement initiatives.
• Monitor platform performance and vendor outcomes, identifying risks, gaps, and opportunities for optimization.
• Ensure platforms meet regulatory, security, and operational requirements across the Life insurance business.

What we are looking for

• Bachelor’s degree with 7+ years of experience in Life Insurance, Financial Services, or digital platform management.
• Demonstrated experience owning and supporting enterprise digital platforms in a production environment.
• Experiences with leading Life insurance and financial industry distribution order entry systems
• Strong understanding of Life insurance products, distribution processes, and operational workflows.
• Proven ability to manage and influence external vendors and technology partners.
• Experience leading cross-functional teams and managing complex dependencies and escalations.
• Strong analytical and problem-solving skills with the ability to balance strategic priorities and operational execution.
• Excellent communication and stakeholder management skills, including executive-level updates.
• Proficiency with standard productivity tools (Excel, PowerPoint, Word, Visio) and familiarity with digital delivery and incident management tools.

Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location.  In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com.  Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.

We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

To learn more please visit: www.corebridgefinancial.com

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company