Client Success Coordinator - job 1 of 2

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services / Support
Reports To: Client Services Manager

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking a Client Support Coordinator to provide direct assistance to client services teams, ensure accurate recordkeeping, and support daily client operations. The ideal candidate will help maintain smooth workflows and high client satisfaction.

This role requires strong communication skills, organizational abilities, and attention to detail.

Key Responsibilities

Client Assistance

Respond to client inquiries and requests in a timely manner.
Track client accounts and maintain accurate documentation.
Support onboarding and account management tasks.

Reporting & Compliance

Generate reports on client activity and program performance.
Ensure compliance with internal standards and policies.
Assist with audits and documentation as needed.

Cross-Functional Collaboration

Coordinate with client services, operations, and account management teams.
Support leadership initiatives for client satisfaction and workflow improvement.

Required Qualifications

Bachelor’s degree in Business Administration, Communications, or related field.
2–4 years of experience in client support, client services, or administrative roles.
Proficiency in Microsoft Office Suite and CRM/ATS platforms.
Strong communication, organizational, and analytical skills.
Ability to manage confidential client information responsibly.

Preferred Qualifications

Experience in government contracting or defense client support.
Familiarity with client onboarding and support processes.

Core Competencies

Integrity & Confidentiality
Attention to Detail
Analytical Thinking
Interpersonal Communication
Organizational Skills
Adaptability & Initiative

Work Environment

Professional office environment (or hybrid/remote if applicable).
May require occasional travel.
Must be eligible to work in the United States.
Ability to obtain and maintain security clearance may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

Competitive base salary (commensurate with experience)
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO) and Holidays
Life and Disability Insurance
Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.