Analyst/Developer (Application Ops Support)
Diversified Services Network, Inc. (DSN) is seeking a full-time Analyst/Developer (Application Ops Tier 2 Support) to join our team in Chicago, IL OR Peoria, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
JOB RESPONSIBILITIES:
Triage & Resolve support tickets as per the defined Service Level agreement
Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
Involve in Application Availability & performance monitoring
Develop scripts and automation tools to better detect and correct application issues
Develop monitoring and alerting capabilities to proactively detect application issues
EDUCATION & EXPERIENCE REQUIRED:
- Bachelors Degree AND 2+ Years of experience
REQUIRED SKILLS:
- 2+ years of application support experience for cloud based applications.
- Experience Working with the AEM ( Adobe Experience Manager) / Java Script / Angular /Spring boot Frameworks on triaging issues
- Experience working with Azure App services & API's and SQL Server DB
- Expertise with high availability architecture
- Experience in Monitoring Tools (Ex: Thousand Eyes, App Insights, Grafana etc.,)
- Working knowledge on deploying autoscaling features (no hands-on support required)
DESIRED SKILLS:
- Background in data management or data operations / Familiarity with ADO pipeline framework
- Experience as SRE (Site Reliability Engineering) for improving the application Availability / Performance
- Experience with Python / related scripting language for automation needs
SOFT SKILLS REQUIRED:
- Good communication
- Detail Oriented
- Team Player
BENEFITS:
- 401(k)
- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
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