Senior Retention & Success Specialist - Customer Lifecycle Marketing (Remote)
Skills
- Lifecycle and retention program execution
- Familiarity working with marketing automation systems
- Strong written communication and customer-focused messaging
- Project management and multi-stakeholder coordination
- Attention to detail and operational discipline
Responsibilities
- Execute retention, adoption, onboarding, and renewal-adjacent lifecycle programs per Customer Marketing strategy
- Deliver operational and support-related customer communications with accuracy and timeliness
- Coordinate with Marketing Automation, Content, GCS, Support, and Product teams to operationalize journeys
- Support Voice of Customer and survey program deployment, tracking, and follow-up coordination
- Monitor program delivery, flag risks/gaps/opportunities, and report to Retention & Success Lead
- Maintain documentation, calendars, and execution readiness during platform changes or migrations
Education
- Bachelor's degree in Marketing, Communications, Business, or related field, or equivalent experience
- Ongoing professional development in marketing automation, customer success, or analytics preferred
Benefits
- Flexible working arrangements and hybrid-friendly policies
- Home office reimbursement
- Baby bonus & parental leave top-up
- Online learning and networking opportunities
- Electric vehicle purchase incentive
- Competitive medical and dental benefits
- Retirement savings program
Average salary estimate
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