Remote intake Specialist
ay: $18.75 - $22.00 per hour
Job description:
Schedule: Monday–Friday, 9:00AM-6:00PM
Location: Remote or Hybrid
Role Summary
Grace Community Care & Homes is seeking a dependable and compassionate Intake Coordinator to manage new client intakes during after-hours. You’ll help families complete eligibility forms, verify Medicaid enrollment, and prepare cases for the day team to process.
Responsibilities
- Answer calls, emails, and messages prospective clients and support coordinators
- Conduct scheduled Housing Supports and DDD intakes via phone
- Enter data into HMIS or intake tracking systems
- Verify Medicaid (NJ FamilyCare) coverage and MCO (Aetna, Horizon, Wellpoint, UHC, Fidelis)
- Prepare intake documentation for Prior Authorization and Billing teams
- Maintain confidentiality and ensure HIPAA compliance
Qualifications
- Experience in healthcare, social services, or community-based programs preferred
- Knowledge of NJ Medicaid, DDD, or housing-related supports is a plus
- Strong communication and documentation skills
- Self-motivated, dependable, and able to work independently
- Tech-friendly (Therap, Acuity, Google Workspace)
- Prior experience in Medicaid, DDD, or human services intake strongly preferred
- Detail-oriented with excellent written and verbal communication
- Comfortable with data entry and client tracking systems (MS Office, HMIS, Electronic Records Systems)
- Able to maintain confidentiality and follow HIPAA guidelines
- High school diploma or associate’s degree minimum
Job Type: Full-time
Benefits:
- 401(k)
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
Average salary estimate
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