ICHRA Communications Specialist

Hi, we’re Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About The role:

This role is focused on supporting the operational communications that help members and employers navigate our ICHRA product. You will help our team maintain day-to-day communications workflows, ensure content accuracy, coordinate cross-functional reviews, and support CRM and segmentation updates that keep ICHRA messaging consistent and reliable.

You will report to Gravie’s Product and Member Marketing Leader to scale communications capacity, improve alignment across teams, and ensure clarity in how we communicate enrollment, payments, plan usage, renewals, and ongoing operational updates. Your work will create space for your manager to focus on strategic initiatives, product experimentation, and marketing and member experience improvements.

You will:

●  Support ICHRA segmentation updates, manual data uploads, audience list refreshes, and QA within Braze to support communications developed by your Manager.

●  Support the execution and support of ongoing ICHRA operational campaigns including payments, monitoring workflows, error messaging, and optimization of recurring communications.

●  Support intake, prioritization, and organization of collateral and communication requests from Product, Operations, AM/IM, Gravie Care, Finance, Carrier Relations, and other stakeholders.

●  Conduct periodic audits of ICHRA-facing communications and collateral to ensure accuracy as operations, regulatory requirements, or product features evolve, and implement updates as needed.

●  Assist in the development of new collateral as identified by Manager.

●  Help review and edit communications to support your Manager, as needed, for clarity, tone, and alignment with Gravie’s brand guidelines across member and employer touchpoints.

●  Help support the your Manager with ongoing projects that help support the overall member, employer and product marketing experience.

●  Help shape the communications experience for a fast growing ICHRA benefit portfolio and ensure members and employers receive clear and helpful messaging.

●  Join a team that is scaling quickly and contribute to building communications infrastructure that drives meaningful impact.

You bring: 

●  3+ years of experience in communications, marketing operations, CRM or campaign support, or benefits communications.

●  Strong writing and editing skills with the ability to maintain consistent brand voice across email, digital, and print channels.

●  Experience or comfort working with CRM tools and operational campaign workflows. Braze or similar platforms preferred.

●  Ability to manage multiple stakeholders and requests, track intake, and deliver against deadlines.

●  Familiarity with or interest in health benefits communications, employer sponsored plans, and member experience. Understanding of ICHRA is a plus.

●  High attention to detail, especially related to content accuracy, operational alignment, and brand consistency.

●  A proactive mindset with a willingness to ask questions, identify opportunities for improvement, and help build scalable processes.

Extra credit: 

●  Some experience in or familiarity with health-benefits communications or regulated industries.

Gravie: 

In order to create a more equitable and sustainable future for employer-sponsored health insurance, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.

The salary range for this position is $63,375 - $105,625 annually. Numerous factors including, but not limited to, education, skills, work experience, certifications, etc. will be considered when determining compensation.  

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, generous PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and paid paw-ternity leave. 

A Little More About Us:

●   We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.

●   We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.

●   Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% – nearly 40 points above the industry average.

●   Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.