Remote Manager of Customer Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Implementation Manager - REMOTE. The Implementation & Customer Success Manager plays a pivotal role in enhancing post-sales onboarding and customer engagement for Study Design products and services. This role not only ensures a seamless activation process but also supports customers in realizing the value of data and platform capabilities. A deep knowledge of clinical trial protocols, analytics, and AI practices is essential. By collaborating closely with cross-functional teams, this role also influences key customer outcomes, aligning operational practices with business objectives for enhanced delivery and customer experience.

• Partner with clinical, commercial, and product teams to define project scopes and deliverable plans.
• Validate timelines, data inputs, and analytics prior to execution.
• Lead comprehensive customer onboarding processes from planning to product adoption.
• Guide customers on workflow integration and effective use of Study Design solutions.
• Manage multi-workstream projects with detailed project plans and risk assessments.
• Drive data onboarding and ensure the validation of workflow processes.
• Establish governance and tracking methodologies for predictable execution.
• Evaluate change requests and ensure scope integrity with client expectations.
• Facilitate strategic partnerships for AI services and oversee integration activities.
• Support sales processes by providing insights on delivery approaches and timelines.
• Oversee operational initiatives for the Thought Leadership Council, ensuring effective engagement.

• Bachelor’s degree in relevant fields such as Healthcare Administration or Business.
• 8+ years of experience in post-sales onboarding and customer engagement.
• 5+ years in strategy consulting, clinical development, or customer management roles.
• Demonstrated knowledge of clinical trial design and protocol complexity.
• Professional experience with analytics, AI concepts, and data platforms like Databricks.
• Proven ability to manage complex customer engagements across various functions.

• Competitive salary ranging from $90,000 to $165,000 based on experience.
• Potential eligibility for variable bonuses in addition to base salary.
• Comprehensive health coverage and paid holidays.
• Opportunities for professional development and career growth.
• Inclusive and collaborative work environment fostering respect and diversity.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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