Technical Enterprise Client Success Manager - Symmetry
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Enterprise Client Success Manager - Symmetry in the United States.
This role is a hands-on, client-facing position focused on delivering exceptional outcomes for enterprise clients using complex payroll and compliance solutions. You will manage the full post-sale journey, from implementation through adoption and retention, serving as both technical advisor and trusted client advocate. The position requires deep technical expertise in APIs and integrations, combined with relationship management skills to drive product adoption, client satisfaction, and retention. You will collaborate closely with implementation engineers and cross-functional teams, proactively addressing client needs and translating technical capabilities into business value. This role emphasizes operational excellence, leveraging AI and automation to scale impact while maintaining strong, strategic client relationships. Success in this position directly contributes to long-term client value and growth.
- Own and manage a portfolio of enterprise clients, acting as primary technical advisor throughout the post-sale lifecycle
- Lead seamless client implementations from kickoff to go-live, coordinating internal teams and ensuring timely deployment
- Conduct technical assessments, optimize integrations, and guide clients through complex API/SDK configurations
- Drive adoption and measurable value realization, including improvements in client health scores and usage metrics
- Monitor client performance, identify risks, and implement mitigation strategies to ensure satisfaction and retention
- Collaborate with Account Management, Product, Engineering, and Support teams to address client needs and provide actionable feedback
- Maintain comprehensive documentation in CRM and ticketing systems while continuously improving operational processes
Requirements:
- Bachelor’s degree or equivalent combination of education and experience; relevant certifications a plus
- 5+ years in Client Success, Account Management, or Implementation Management within B2B SaaS environments
- Proven experience managing enterprise portfolios, driving adoption, retention, and client satisfaction
- Technical aptitude for API/SDK integrations, troubleshooting, and conducting assessments
- Strong analytical skills with ability to leverage data and metrics to improve client outcomes
- Excellent communication skills to translate complex technical concepts into business value
- Proactive, client-first mindset with ownership over results and outcomes
- Experience in payroll, HR tech, or compliance technology preferred
- Familiarity with CRM platforms, customer success tools, project management systems, and AI/automation tools
Benefits:
- Competitive salary and performance-based incentives ($121,000 – $149,000 target in Scottsdale)
- Comprehensive health, dental, and vision coverage, including dependents
- 401(k) plan with company match and wellness allowance
- Flexible PTO and supportive parental leave policy, plus company-wide holiday shutdown
- Professional development fund to support skill growth
- Opportunities for remote work with hybrid office expectations depending on location
- Collaborative and inclusive work environment focused on client success and continuous improvement
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead social media strategy and hands-on content creation for a remote-first technology company focused on developer and security audiences, converting technical topics into engaging, shareable storytelling.
Lead marketing as Chief Marketing Officer to build brand, drive member growth, and scale a national, community-driven organization through strategic partnerships and experiential programs.
Maze is hiring a Customer Success Manager to own adoption, renewals, and strategic research enablement for mid-market accounts across NAMER’s Central and East Coast regions.
Customer Success Manager at JOOR supporting West Coast clients during PST hours to drive adoption, retention, and account expansion.
Lead and scale an SMB Customer Success team at Medely to improve retention, drive expansion, and translate company goals into data-driven, operational plans for a rapidly growing healthcare staffing marketplace.
Join a fast-growing mental health company as an Account Management Associate responsible for managing a portfolio of primary care practices and increasing consistent referrals through field-based relationship-building and data-driven outreach.
Strategic Customer Success Manager at Front responsible for driving renewals, adoption, and long-term value for a portfolio of B2B customers in a hybrid San Francisco-based role.
An early-career Technical Account Manager role focused on delivering technical success for a portfolio of Deputy customers while creating reusable playbooks and scalable processes for the TAM function.
Customer Success Manager for a fast-growing FinTech, responsible for driving partner practice retention and transaction growth through data-driven engagement, onboarding, and enablement.
Wealth.com is looking for a Strategic Accounts Onboarding Manager to deliver white-glove onboarding for enterprise clients and design the scalable onboarding program and playbooks that will drive long-term adoption and retention.
Act as the hands-on Account Executive embedded with a major sports attraction to manage timelines, coordinate cross-functional execution, and ensure smooth launch and campaign delivery.
Customer Success Manager responsible for guiding a portfolio of commercial and enterprise customers through onboarding, adoption, and ongoing engagement to drive retention and expansion with a modern benefits platform.
Customer Success Manager responsible for driving adoption, retention, and expansion of an AI operations platform across warehouse customers while partnering closely with engineering and product teams.
Front is hiring a Senior Customer Success Manager to drive retention and long-term value for a book of B2B customers by owning renewals, adoption, and strategic account outcomes.
CH Insurance is hiring a Commercial Insurance Marketing/Customer Service Associate to manage marketing, renewals, endorsements, and client service for small to mid-size commercial accounts using Applied EPIC and carrier rating systems.
Jobgether has the ambition to disrupt the recruitment industry as we know it by simplifying it and making it more accurate 🎯 Jobgether platform connects candidates and companies based on: - Skills -... Values - Ambition - Personality The candidat...
620 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
