Founding Growth & Operations Lead

Location: New York City (Hybrid, 3 days in office per week)

Kinstead is building the AI-native operating system for independent healthcare, enabling nurse practitioners to launch and run their own clinics. We replace the fragmented, manual infrastructure behind healthcare with a single, intelligent system so clinicians can spend their time on care, not paperwork.

This creates a new model of care, one where clinicians practice on their terms and patients get consistent, community-rooted care. We’re backed by Wisdom Ventures and leaders from PathAI, Pomelo Care, and Flatiron Health on our mission to deliver better care.

About the Role

We’re hiring a Founding Growth & Operations Lead to help build and scale a network of independent nurse practitioner-led clinics.

You’ll own one of the most critical parts of the business: how clinicians go from signing up to running high-performing, growing practices and how that process becomes faster, more predictable, and scalable across a national network.

You’ll operate at the center of the company, working across growth, operations, and product to turn early traction into a repeatable system.

You’ll spend time in the field with clinicians as they launch and grow their practices, and translate what you see into the systems, workflows, and product that power the platform.

We’re an AI-native company. You’ll help define what gets automated, what becomes product, and how we build an operating system that removes friction from care delivery.

If you want to learn how to build and scale a healthcare company from 0 → 1 and beyond, this is that seat.

What You’ll Do

• Launch and grow independent practices: partner with clinicians to build thriving, patient-serving businesses

• Run operations end-to-end: get into the details across credentialing, billing, scheduling, and workflows to make clinics actually run

• Build the engine that scales the company: turn what works on the ground into repeatable systems, playbooks, and product

• Drive the growth playbook: design and run experiments that accelerate how quickly clinics launch and grow

• Eliminate operational drag with AI: identify what should never be manual and build workflows and automations to replace it

• Stay close to the front lines: spend time in-market with clinicians and use those insights to shape how Kinstead operates

What Success Looks Like

• Clinics launch faster, with fewer blockers and more predictability

• New practices ramp patient volume quickly and sustainably

• Systems improve continuously, reducing manual work over time

• What starts as scrappy execution becomes scalable infrastructure

• You become someone the company relies on to take ambiguous problems and turn them into outcomes

Requirements

• 2-3 years of management consulting or startup operator experience (preferred)

• Strong communication skills — you can explain complex things clearly and calmly

• High ownership — you take responsibility for outcomes, not just tasks

• Ability to work through ambiguity and figure things out as you go

• Comfort operating in a fast-moving environment where things change often

Nice to Have

• Experience in healthcare operations, customer success, or startups

• Background as a practicing clinician

• Familiarity with insurance workflows, billing, or EHR systems

• Experience supporting small businesses or independent professionals

How We Work

We’re building something ambitious, and we care deeply about how we show up while we do it.

🤝 We stay close to clinicians

We spend time with the people we serve, in their practices and in their communities. The best ideas come from understanding their reality and building alongside them.

⚡ We take responsibility and move things forward

If something matters, we don’t wait for perfect clarity. We step in, make progress, and figure it out together.

🧩 We turn what works into something that lasts

We solve problems in real time, then step back and build the systems that make it easier for the next clinician.

🤖 We use AI thoughtfully

We look for ways to reduce manual work so clinicians can focus on care. If something feels repetitive, we treat it as an opportunity to improve how we operate.

🌱 We care about building something meaningful

We’re here to help clinicians create independent, community-rooted practices. That responsibility shapes how we make decisions and how we grow.

💛 We are kind, direct, and low ego

We support each other, give honest feedback, and focus on getting to the right answer. We take the work seriously, but not ourselves.

Benefits

• Competitive salary and meaningful early-stage equity as well as a performance-based bonus

• Health, vision, and dental benefits

• 401(k)

• Unlimited PTO

• Prime office location in Columbus Circle with regular team collaboration and lunches

Compensation

We aim to pay competitively for our stage and the importance of the work. Compensation includes base salary, performance-based bonus, equity, and benefits, and is designed to align long-term incentives with the impact you’ll have at Kinstead.

In accordance with applicable laws, we provide a reasonable estimate of the salary range for this role. Final compensation will depend on a number of factors, including experience, skillset, and leveling, as well as internal equity considerations. For this role, the estimated base salary range is $100,000 – $125,000, with additional upside through performance-based compensation and equity.

At Kinstead, we’re building infrastructure for healthcare that serves entire communities—not just a narrow slice of them. That requires a team with diverse perspectives, lived experiences, and ways of thinking. We are committed to hiring people from a wide range of backgrounds, including but not limited to race, ethnicity, gender identity and expression, sexual orientation, age, national origin, religion, disability, and veteran status. We believe better teams build better systems—and better systems lead to better care.

Please apply even if you don't meet 100% of the criteria. Nobody checks every box every time and we'd love to talk to you about how and why you can see yourself growing into this role. We're also very open to candidates with non-traditional experience.