Key Accounts Manager (US Shift)
Position Overview
We are hiring Key Account Manager to oversee high-priority customer situations across our U.S.-based solar operations.
This role acts as the structured escalation authority supporting Scheduling, NTP, Inspections, and Project Management teams. The Escalation Manager is responsible for resolving complex cases, protecting customer satisfaction, and driving cross-department accountability.
Project ownership remains with Project Managers. However, escalation resolution ownership sits with this role.
This is a high-responsibility, high-communication position.
Core Responsibilities
Escalation Leadership
• Take control of complex and high-risk customer cases
• Lead de-escalation calls with professionalism and authority
• Resolve billing disputes, delays, inspection failures, permitting setbacks
• Protect company reputation during sensitive situations.
Cross-Department Accountability
• Coordinate directly with PMs, Scheduling, NTP, and Inspections
• Identify root causes of breakdowns
• Push for timely internal resolution
• Escalate internally to leadership when necessary.
Client Relationship Protection
• Provide structured and transparent updates
• Rebuild trust when projects face delays
• Reduce negative reviews and customer
• Ensure high-risk customers are stabilized
Reporting & Process Improvement
• Maintain escalation tracker
• Report weekly on resolution timelines
• Identify recurring operational bottlenecks
• Recommend workflow improvements
Required Qualifications
• Exceptional spoken and written English
• Strong experience handling U.S.-based customers
• 3 to 6 years experience in escalation, retention, or operations
• High emotional intelligence
• Confident phone presence
• Process-driven and KPI-focused
• Ability to stay composed under pressure
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Wealth.com is looking for a Strategic Accounts Onboarding Manager to deliver white-glove onboarding for enterprise clients and design the scalable onboarding program and playbooks that will drive long-term adoption and retention.
Customer Success Manager at JOOR supporting West Coast clients during PST hours to drive adoption, retention, and account expansion.
An early-career Technical Account Manager role focused on delivering technical success for a portfolio of Deputy customers while creating reusable playbooks and scalable processes for the TAM function.
Act as the hands-on Account Executive embedded with a major sports attraction to manage timelines, coordinate cross-functional execution, and ensure smooth launch and campaign delivery.
Strategic Customer Success Manager at Front responsible for driving renewals, adoption, and long-term value for a portfolio of B2B customers in a hybrid San Francisco-based role.
Lead and scale an SMB Customer Success team at Medely to improve retention, drive expansion, and translate company goals into data-driven, operational plans for a rapidly growing healthcare staffing marketplace.
Resillion is hiring a Client Services Account Manager in Burbank to manage media QA projects, prepare work orders, coordinate cross-functional teams, and maintain client relationships through to final delivery.
Moonshot AI is hiring a data-driven Customer Success Manager to partner with eCommerce brands, drive onboarding and experimentation, and turn AI-powered insights into measurable growth.
Join a fast-growing mental health company as an Account Management Associate responsible for managing a portfolio of primary care practices and increasing consistent referrals through field-based relationship-building and data-driven outreach.
Maze is hiring a Customer Success Manager to own adoption, renewals, and strategic research enablement for mid-market accounts across NAMER’s Central and East Coast regions.
Client Experience Coordinator responsible for end-to-end scheduling, logistics, and CRM execution to ensure a smooth, professional client journey for the Client Growth team.
Customer Success Manager for a fast-growing FinTech, responsible for driving partner practice retention and transaction growth through data-driven engagement, onboarding, and enablement.
Customer Success Manager responsible for driving adoption, retention, and expansion of an AI operations platform across warehouse customers while partnering closely with engineering and product teams.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
