Lead U.S. HR operations with full ownership of compliance, payroll/benefits coordination, onboarding, performance management, and employee relations for the company's U.S. workforce.
Lead resolution of high-priority U.S. solar customer escalations as the Key Accounts Manager, delivering de-escalation, cross-functional coordination, and measurable improvements to customer experience.
Lead structured escalation efforts for U.S. solar operations, resolving complex customer cases and coordinating cross-department accountability to protect customer relationships.