Miratech is an IT solutions company that provides information technology outsourcing, business process automation, AI automation, cyber security and IT consulting services to businesses. Miratech is based in New York, NY, with international and gl...
Lead technical design and implementation of enterprise Genesys Cloud CX contact center solutions for Miratech, driving integrations, architecture standards, and CX innovation.
Lead delivery of complex speech-enabled IVR and contact center (CCaaS) projects at Miratech, managing cross-functional teams and client relationships to ensure successful, on-time outcomes.
Experienced enablement and change management consultant needed to lead Genesys Cloud CX adoption, deliver training programs, and drive operational readiness across internal and client contact center teams.