Lead Voice Engineer
Skills
- Expert knowledge of VoIP and SIP protocols
- Proven experience with Session Border Controllers (carrier-grade environments)
- Advanced administration of Ribbon Communications (Sonus/PSX) and/or AudioCodes
- Strong grasp of call routing, Least Cost Routing, number portability, and QoS
- Proficiency with network capture and analysis tools such as Wireshark
- Familiarity with network monitoring/management systems
- Command-line experience on UNIX/Linux platforms
- Solid IP networking knowledge (TCP/IP, subnetting, routing, VLANs, IPsec, DNS, DHCP)
- Experience with ticketing platforms (e.g., ServiceNow, Remedy)
- Understanding of WebRTC, TLS, and SRTP
- On-call support and ability to work flexible/off-hours schedules
Responsibilities
- Lead voice infrastructure projects and serve as the subject-matter expert.
- Act as the primary voice/telephony resource for Sales, Operations, Product, and other teams.
- Design, review, upgrade, expand, troubleshoot, support, and maintain the voice network.
- Configure and manage Ribbon Communications and AudioCodes telephony systems and SBCs.
- Plan and implement disaster recovery and high-availability strategies for voice services.
- Perform routine maintenance and monitor network health, responding to outages and events.
- Build and install new customer voice services; provision and maintain customer traffic.
- Act as escalation point for complex incidents and streamline processes to support scale.
- Conduct proofs-of-concept and evaluate new voice initiatives and technologies.
- Train, mentor, and perform knowledge transfer to junior engineers and stakeholders.
- Document designs, runbooks, and operational procedures; communicate with internal and external stakeholders.
Education
- Bachelor's degree in Telecommunications, Computer Science or a related field, or equivalent work experience
- Relevant vendor certifications (Ribbon, AudioCodes) preferred
Benefits
- Comprehensive health, dental, and vision benefits
- 401(k) or equivalent retirement plan and possible equity/stock opportunities
- Flexible remote work and schedule with paid time off
- Professional development, training, and certification support
- Paid on-call compensation and overtime policies
- Collaborative global team and mentorship opportunities
Average salary estimate
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To enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences.
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