IT Support Specialist

Company Overview:

OPTIVATIONS is a PE-backed, full-service marketplace management firm and one of the largest multi-brand sellers on the Amazon marketplace. Trusted by some of Amazon’s most successful brands, the company supports marketplace strategy creation and execution. We are a fact-based, highly analytical firm with a consultative approach to problem-solving, project management, communication, and performance management. Not only does the company provide comprehensive operations leadership, it also offers clients critical thinking and analysis at a level that sets them apart from other competitors within the space.

Position Overview:

The IT Support Specialist will work on-site from our West Palm Beach office and they’ll be the go-to person for keeping our systems running smoothly and ensuring our team and clients have what they need to do their work. They’ll handle everything from day-to-day support requests to onboarding new users and clients, managing our productivity suite environments, and keeping our office technology organized and well-maintained.

Responsibilities (including, but not limited to):

• Handle admin tasks across internal and third-party systems such as password resets, user provisioning, and permission management
• Manage user onboarding and offboarding, including orientation and access setup
• Support client onboarding and offboarding processes
• Troubleshoot and resolve hardware and connectivity issues (WiFi, login problems, peripherals, etc.)
• Serve as the first point of contact for IT support requests
• Escalate complex issues when needed and follow through to resolution
• Help manage and configure our Microsoft environment including Intune, Teams, Outlook, and related tools
• Support device management and security policies through Intune
• Assist with ongoing Microsoft 365 administration and improvements
• Organize and maintain our server closet
• Track and manage inventory of tech equipment in the office
• Help with hardware setup, maintenance, and replacement as needed

Qualifications (including, but not limited to):

• 5+ years of experience in IT support, helpdesk, or a similar role
• Hands-on experience with Microsoft 365 administration (Teams, Outlook, Intune)
• Familiarity with user and permission management across various systems
• Comfortable troubleshooting common hardware and connectivity issues
• Strong organizational skills and attention to detail
• Experience with physical access management (badges, NFC cards, etc.)
• Clear communication skills for working with both technical and non-technical colleagues

Preferred Qualifications:

• Experience with device management and endpoint security (Intune, MDM)
• Familiarity with onboarding/offboarding workflows and documentation
• Experience managing IT inventory and equipment tracking
• Experience with multi-accounting e-commerce software (anti-detect browsers)
• Experience migrating across productivity suites (Google Workspace to Microsoft 365 or vice versa)
• Any relevant certifications (CompTIA A+, Microsoft 365, etc.)

OPTIVATIONS offers a full range of benefits, including:

• Annual performance bonus (discretionary, paid based on personal and firm performance)
• 401(k) program with company match up to 4% of compensation 
• Health, life, disability, vision, and dental insurance coverage
• Seven paid holidays annually 
• Unlimited paid time off as defined in the company’s “Responsible Adult Policy” (subject to certain notice requirements and guidelines)
• Flexible remote-work and work-from-home policies for eligible positions