Client Experience Summer Internship - job 1 of 2
Who We Are:
Popmenu is a fast-growing, venture-backed SaaS company in the restaurant/hospitality sector with more than 10,000 restaurant clients. We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and their customers. We started with our now-patented, dynamic menu technology that unleashes the power of a restaurant’s greatest marketing tool: the menu. Since then, we have been endlessly innovating to continue tackling existing and emerging industry needs. We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential. We offer a flexible work environment, a pioneering concept, a product our clients love, and talented teammates. This is a chance to make great things happen and be a difference maker. We’re excited to meet you!
Join our squad at Popmenu as a Summer Intern! This part-time role offers up to 35 hours per week at $18/hr and provides a unique opportunity to immerse yourself in a dynamic software company. Working alongside our team, you’ll gain valuable, hands-on experience across the business.
About This internship:
As a Client Experience Intern, you will dive into the heart of our business, partnering closely with our Client Advocacy Team and Express Success Team. This role offers hands-on exposure to proactive client engagement, retention strategy, and data-driven decision-making that directly impacts client success.
This opportunity provides an in-depth exploration of how client experience on a one to many scale, drives business outcomes, with a strong emphasis on outreach strategy, retention insights, and identifying opportunities to improve processes and client communications in the digital segmentation space.
Our ideal intern is curious, analytical, collaborative, and excited to build a foundation for a career in SaaS client experience. This internship is designed to challenge you while giving you real ownership over projects that influence how we support and retain our clients.
This is a hybrid internship based in our Atlanta office, as you will work and communicate with team members who are both in-person and remote.
What You’ll Do:
- Support proactive client outreach efforts across the Client Advocacy and Express Success teams via email, phone, and other communication channels.
- Assist in identifying at-risk clients and help execute outreach strategies to improve retention.
- Analyze client data to uncover trends, patterns, and opportunities for improved engagement and retention.
- Conduct retention deep dives across various segments to identify gaps and recommend actionable insights.
- Partner with team members to evaluate current processes and pinpoint inefficiencies or breakdowns in client communication.
- Help develop and refine messaging strategies to improve clarity, timing, and effectiveness of client communications.
- Track and document outreach activities, results, and key learnings for reporting and optimization.
- Contribute to cross-functional projects aimed at improving client experience and operational efficiency.
- Support ad hoc projects such as data analysis, reporting, and internal presentations of findings.
What Will Set You Up for Success:
- Currently enrolled in a business, marketing, communications, sales, or related program.
- Strong analytical mindset with an interest in data, trends, and problem-solving.
- Strong verbal and written communication skills.
- Eagerness to learn and develop strategic skills.
- Ability to manage multiple projects and prioritize effectively.
- Comfortable working in a collaborative, fast-paced environment.
Benefits Gained from This Internship:
- Hands-on experience in client retention strategy and proactive customer engagement.
- Exposure to real-world SaaS client experience operations and decision-making.
- Development of analytical skills through data-driven projects and retention analysis.
- Opportunity to influence process improvements and client communication strategies.
- Mentorship from experienced Client Experience professionals.
Average salary estimate
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