Service Desk Analyst - job 1 of 3

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.

Here’s what drives us:

· People First – We lead with care, connection, and respect.
· Service – Our customers, carrier partners, and team members deserve nothing less than excellence.
· Safety – Built into every move we make.
· Results – High standards. Real outcomes.
· Innovation – We push boundaries and never settle.

Sound like the kind of team you want to be part of? Let’s take a closer look at the role

Key Responsibilities

• Provide technical support by triaging, diagnosing, and resolving hardware, software, and end-user issues across a multi-platform environment
• Manage and resolve service desk tickets from intake through completion or escalation, including support via phone, email, ticketing system, and in-person
• Administer user accounts and access across platforms such as Active Directory, Office 365, Concur, Mitel, and other systems
• Track, manage, and maintain IT asset inventory, including documentation, labeling, lifecycle updates, and secure recordkeeping
• Coordinate procurement of IT hardware and software, including vendor relationships, quote acquisition, purchase approvals, and license tracking

Days and Shift Information

• Standard business hours with flexibility as needed
• Participation in an on-call rotation for after-hours support
• Travel may be required to support multiple locations

Work Environment

• Fast-paced, customer-focused IT support environment
• Requires managing multiple tasks and priorities simultaneously
• Frequent interaction with employees across various departments
• Combination of desk work and hands-on technical support
• May require travel to different company locations

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
• Relevant certifications (e.g., ITIL) are a plus

Experience

• 3+ years of experience in IT support or related roles
• Experience with hardware, software, networking, and operating systems
• Familiarity with service desk tools, incident tracking systems, and remote support tools
• Experience with Active Directory and Office 365 administration preferred
• Experience managing IT assets and vendor relationships is a plus

Personality Traits

• Strong customer service orientation with a team-first mindset
• Excellent verbal and written communication skills
• Highly organized with the ability to manage multiple tasks effectively
• Strong analytical and problem-solving abilities
• Adaptable and flexible in a dynamic work environment
• Demonstrates accountability, initiative, and professionalism

Benefits/Perks

• $55k-$60k
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.