Field Operations Specialist
Skills
- Automotive or marketing industry experience (dealer-facing)
- Client-facing consultation and presentation skills
- Data analysis to identify marketing performance improvements
- Proficiency with Salesforce and common office tools (Excel, Word, Email)
- Strong organizational skills and ability to manage multiple priorities
- Consultative sales and retention strategy experience
- Comfortable with significant travel (up to 75%) and overnight stays
Responsibilities
- Build and maintain positive relationships with new and existing dealer clients
- Conduct up to three one-hour in-person dealership consultations daily, delivering data analysis and recommendations on creative, offers, and cadence
- Coordinate with OEM field representatives and facilitate joint consultations
- Analyze client performance and identify KPI-driven opportunities for improvement in fixed operations
- Manage retention, product penetration, and growth of assigned dealerships; achieve assigned sales and retention targets
- Enroll new orders for retention programs and custom campaigns and handle billing questions
- Document and distribute contact reports daily to dealerships and OEM field personnel
- Maintain dealer contacts and activity records in Salesforce and communicate program changes to account teams
- Serve as advocate and liaison for dealers; manage customer issues and conflict resolution
Education
- Bachelor’s degree in Business, Marketing, Automotive-related field, or equivalent work experience
- Relevant professional training or certifications preferred
Benefits
- Health, vision, and dental insurance
- 401(k) retirement plan
- Stock options
- Healthcare & Dependent Flexible Spending Accounts
- Paid vacation, sick, personal, and positive activism days
- Paid parental leave and disability benefits
- Competitive base salary with comprehensive benefits
Average salary estimate
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