Quality Assurance Coordinator

The Quality Assurance Coordinator (QAC) is responsible for managing all quality‑related consumer complaints for Red Bull North America, with occasional support provided to Red Bull Canada. This includes the end‑to‑end intake, investigation, documentation, reporting, and follow‑up of consumer quality issues to ensure timely, accurate, and compliant resolution.

CONSUMER QUALITY COMPLAINT MANAGEMENT

Monitor the Zendesk Quality inbox for any new quality complaints received

Perform all required information‑gathering activities with the consumer, including follow‑up via email

Document all incident details and updates in Zendesk

Coordinate all required follow‑up activities with consumers or necessary business partners

Submit quality complaint information to the Red Bull Global Quality Management team

Notify Legal directly in cases where financial or legal liability threats are received from consumers

Coordinate and facilitate domestic and international shipment of defective quality samples for failure analysis

Participate in weekly US QA alignment meetings

Provide backup communication with RBNA Logistics and Planning teams regarding quality blocks and returns

Support the QA Director with additional quality‑related tasks, initiatives, and cross‑functional projects, as needed, including activities tied to beverage quality, POS quality, warehouse quality, and broader supply‑chain quality programs

SURVEILLANCE & INSIGHTS

Apply appropriate escalation workflows based on the severity, risk level, and nature of consumer complaints to ensure timely and accurate resolution.

Monitor and analyze complaint data to identify trends, emerging issues, or potential product risks, escalating findings as needed.

Prepare, generate, and distribute regular and ad‑hoc reports for the RBNA QA Manager, Global Quality, and other stakeholders.

Provide custom searches, data pulls, and on‑demand reporting to support Legal, Regulatory, and other business partners.

SUPPLY CHAIN QUALITY

Support data collection, coordination, and submission of beverage and POS quality topics across the supply chain.

Assist with compliance activities for RB‑managed warehouse facilities, including documentation and audit readiness.

Monitor warehouse quality metrics such as storage conditions, handling practices, and Good Manufacturing Practices (GMP) compliance.

Manage and maintain quality‑related communication and documentation with third‑party logistics providers and warehousing partners.

Create, maintain, and update inventory tracking tools used to manage the return and disposition of blocked inventory across RBDC and external partners.

Monitor logistics‑related quality and damage claims to ensure proper documentation, communication, and resolution.

2–3 years of customer service experience, preferably in a telephone or hotline environment, with strong communication and issue‑resolution skills

Proficiency in Microsoft Office, with intermediate Excel skills preferred (e.g., data entry, tracking, and reporting).

Experience with CRM platforms, such as Zendesk, is a plus and supports effective complaint documentation and workflow management.

Foundational understanding of Good Manufacturing Practices (GMP) and basic quality assurance concepts.

Basic knowledge of Food Safety and Quality fundamentals, including introductory principles in Food Chemistry, Microbiology, or Food Science.

This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.
The base salary range for this position is $44,000 - 66,000 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.
Our current Benefits include:
Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law.