Customer Experience Representative, Derivatives - job 1 of 3
Skills
- Active FINRA Series 7, Series 63, and Series 3 registrations
- Minimum three years of professional trade desk or advanced trading support experience
- Deep working knowledge of options, futures, margin and complex position breakdowns
- Strong verbal and written communication with de-escalation skills
- Ability to make rapid, high-quality decisions under pressure and across time zones
Responsibilities
- Resolve complex customer issues related to options, margin, futures and related derivative products using deep subject-matter knowledge.
- Identify and communicate potential customer or firm risk, escalating or mitigating as appropriate.
- Use internal tools (e.g., Salesforce, Twilio) to manage customer interactions across channels.
- Assist customers navigating the Robinhood app, web, and futures products with clear, technical explanations.
- Place closing trades for customers when necessary, applying brokerage and risk-management judgment.
- Research market events and discuss theoretical impacts with customers without providing investment advice.
Education
- High school diploma or equivalent required
- Bachelor’s degree in finance, economics, business or related field preferred
Benefits
- Market-competitive, pay-equity-focused compensation with bonus eligibility
- 100% employee-paid health insurance; ~90% dependent coverage
- Annual lifestyle wallet for wellness and learning
- Family-forming and fertility benefits with lifetime maximum
- Dedicated mental health support for employees and eligible dependents
- Generous paid time off, parental leave, company holidays
- Lively office perks including catered meals, stocked kitchens, and commuter benefits
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Provide bilingual (Spanish/English) in-person and phone assistance to Oregonians applying for public benefits while supporting office operations and applying eligibility rules with compassion and accuracy.
Lead the design and scaling of Rapsodo’s post-sale customer experience across hardware and software products in North America, building infrastructure, AI-driven operations, and cross-functional feedback loops to improve onboarding, support, and activation.
Notion is hiring an Enterprise Technical Support Specialist in NYC to deliver high-touch technical support, reproduce and drive resolution of complex issues, and help scale enterprise support processes.
Equal Parts seeks a Head of Customer Experience in Austin, TX to build the lifecycle, systems, and teams that own onboarding, servicing, and renewals across its acquisition-driven insurance platform.
Lead and scale Tines' East Technical Support Engineering team to deliver world-class support for enterprise and public-sector customers while driving process improvements and cross-functional collaboration.
LiveData is hiring a Customer Success Technical Manager to diagnose and resolve technical issues, own customer-facing documentation, and support hospital deployments in a remote, Eastern-time-focused role.
Sortly is hiring a Customer Experience Senior Specialist to manage multi-channel support and onboarding, escalate and track technical issues, and translate customer feedback into product improvements within a small, collaborative remote CX team.
Rezilient is hiring a Technical Support Specialist to own first-line technical triage, resolve common user issues, and route complex problems across product, engineering, and clinical teams to improve patient and internal user experience.
Customer-focused Creator Experience Specialist needed to support and engage creators across TikTok Shop and social platforms, delivering fast support, coaching, and community growth on a PST schedule.
Lead a technical support team at Promenade, owning escalations, operational KPIs, and hands-on technical troubleshooting across POS, ecommerce, hardware, and integrations.
Provide empathetic, accurate patient billing support and revenue-cycle assistance for One Medical members, resolving insurance and payment issues via phone and digital systems.
Be the technical trusted advisor for Clay’s highest-value enterprise accounts, resolving complex issues, designing integrations, and shaping how we scale enterprise support.
As a Technical Customer Success Manager - Integrations at Agiloft, you will validate integration architectures, remediate high-risk implementations, and scale repeatable integration success patterns to improve adoption and retention.
Robinhood is a leading financial services company headquartered in Menlo Park, California. The company was founded in 2013 and currently has 23.9 million funded customers, 13.7 million monthly active users, and $130 billion in assets under custody.
6 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
