Customer Experience Team Lead
Skills
- Active FINRA Series 7 and Series 63 licensure (required)
- Ability to obtain Series 9/10 (or 24) within 120 days preferred
- Proven coaching and frontline leadership experience
- Strong written and verbal communication
- Analytical skills to track and drive performance metrics
- Experience managing high-volume, fast-paced support environments
- Flexible scheduling availability to support business hours
Responsibilities
- Coach and develop customer experience representatives with a focus on technical coaching and subject matter expertise.
- Handle escalated and complex customer issues with urgency and professionalism.
- Oversee daily operations including queue management, workforce coordination, and adherence to service-level targets.
- Monitor team performance metrics and partner with leadership to implement continuous improvements.
- Collaborate with QA, operations, and compliance teams to maintain quality standards and regulatory alignment.
- Support customer queues directly during volume surges and lead by example.
Education
- High school diploma or equivalent required; relevant customer service/leadership experience expected (college degree preferred but not required)
Benefits
- Performance-driven compensation with bonus opportunities and equity ownership
- 401(k) matching
- 100% paid employee health insurance and 90% dependent coverage
- Lifestyle wallet for wellness, learning, and more
- Employer-paid life & disability insurance, fertility and mental health benefits
- Paid time off, parental leave, and company holidays
- Exceptional office experience with catered meals and events
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Autodesk is hiring a Technical Support Specialist to investigate Tier II escalations for Autodesk Forma, validate defects, and collaborate with engineering to improve product reliability and customer experience.
Lead and develop a high-volume, customer-facing operations team in Henderson, NV to drive consistent, high-quality service and measurable performance improvements.
Provide attentive, clear, and professional customer support for retirement and insurance clients at a locally focused financial services firm near Brandon, FL.
LBC Mortgage seeks a professional Customer Service Representative to manage borrower communications, assist with documentation, and support our loan team to deliver excellent client experiences.
ADF Medical Services is looking for an enthusiastic remote Entry Level Customer Service Representative to provide phone, email, and chat support to patients while learning healthcare customer service through paid training.
Monument Health is hiring a compassionate Call Center Specialist in Rapid City to manage inbound patient calls, schedule appointments, verify insurance, and resolve inquiries while maintaining HIPAA-compliant documentation.
Serenity seeks a detail-oriented Member Advocate in Lakewood, CO to deliver high-touch, consultative support and ensure members feel heard, informed, and supported throughout their experience.
A remote Customer Success Manager with HVAC/plumbing call experience who turns inbound inquiries into booked jobs, drives membership sales, and maintains high CRM accuracy.
Provide timely, accurate, and compassionate online chat support to patients and clients for ADF Medical Services while adhering to HIPAA and company policies.
Provide Tier 2 technical support for EHR/EMR systems in a 100% remote role, resolving integrations, configuration, and workflow issues for healthcare clients.
Performance Optimal Health is hiring a part-time Front Desk/Healthcare Coordinator to provide exceptional client service, manage scheduling and EMR/CRM tasks, and support operations across their multi-disciplinary practice.
Provide responsive, knowledgeable customer support for AIG Warranty's HVAC accounts in a hybrid Jeffersonville, IN role, managing dealer/distributor relationships, contract administration, and claims-related inquiries.
An experienced leader is needed to manage M&S service delivery, lead a team of Customer Support Managers, and ensure contract performance and customer satisfaction for Motorola Solutions' enterprise public safety customers.
Robinhood is a leading financial services company headquartered in Menlo Park, California. The company was founded in 2013 and currently has 23.9 million funded customers, 13.7 million monthly active users, and $130 billion in assets under custody.
6 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
