Escalations Jobs

Lead a technical support team at Promenade, owning escalations, operational KPIs, and hands-on technical troubleshooting across POS, ecommerce, hardware, and integrations.

An early-career Technical Account Manager role focused on delivering technical success for a portfolio of Deputy customers while creating reusable playbooks and scalable processes for the TAM function.

FICO is hiring a Technical Success Director to serve as the technical steward and trusted advisor for enterprise clients, driving platform stability, adoption, and measurable business outcomes.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Dare to be Different

Reward & Recognition

Fast-Paced

Maternity Leave

Paternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401K Matching

Paid Holidays

Paid Sick Days

Paid Time-Off

Learning & Development

Social Gatherings

Lead and develop a high-performing Customer Experience team at Robinhood to resolve complex customer issues, uphold quality standards, and drive service-level performance in an in-office environment.

Confiant is hiring a hands-on Head of Customer Success to own onboarding, technical escalations, and strategic account health for its ad-security platform.

Vuori seeks a detail-oriented Customer Service Product Liaison to assess product defects, coordinate replacements, and deliver exceptional customer experiences in a fast-paced retail environment.

MealSuite is hiring a Manager, Customer Support to coach Team Leads, own escalations, and optimize support operations for its healthcare and senior-living foodservice SaaS platform.

Lead Hospitable's North America support team to deliver fast, technically strong, and high-touch customer support for a growing SaaS product serving short-term rental hosts.

Provide expert technical escalation management for Visa Elite Care clients, coordinating cross‑functional teams to resolve complex payment and platform issues and elevate client experience.

Lead resolution of high-priority U.S. solar customer escalations as the Key Accounts Manager, delivering de-escalation, cross-functional coordination, and measurable improvements to customer experience.

Inclusive & Diverse

Transparent & Candid

Growth & Learning

Collaboration over Competition

Lead a small Technical Support team in Denver for Runna/Strava, delivering high-quality in-app troubleshooting and coaching while balancing hands-on queue work and team development.

NBCUniversal is looking for a hands-on Commerce Partnerships Operations Specialist to lead customer experience agents, manage order operations, and improve service and reporting for its shoppable programs.

Lead structured escalation efforts for U.S. solar operations, resolving complex customer cases and coordinating cross-department accountability to protect customer relationships.