Off-Course Staff Support Coordinator

This position is part of the US Staff Support team, and is responsible for providing operational excellence for the Staff program through the contract execution process, Staff communications, as well as assisting with event preparation and execution.

Essential Functions and Key Responsibilities:

• Management of Off Course/Strategic Staff Program
• Work with Strategic Account Managers and Regional Sales Managers on identifying the contracted Associates/Fitters
• Assist with the Off-Course Staff program contract distribution and completion 
• Manage a specific reconciliation processes, including auditing of Staff returns, uploading allocation monies and reconciling payments
• Manage Swap / Trade-in programs and work to improve process efficiencies
• Liaise with Service department to establish consistent cross-departmental service standards
• Assist in TP Classic and National Event planning, staging and execution
• Provide support to Regional Sales Managers, Strategic Account Managers and Outside Sales Reps regarding Staff programs, including contract execution, rep allocations and order allocations
• Help with managing the budget associated with Strategic/Off Course Program
• Assist with quarterly Top Staff drop-shipments and new product seeding orders

Knowledge and Skills Requirements:

• Authentic golfer with high-level knowledge of the game and fluent terminology. Golf handicap index less than 10 preferred
• Outstanding communication skills (written, oral) 
• Strong relational skills in order to connect with Staff members and foster cross-departmental collaboration.
• Advanced MS Excel capability
• Proficiency with MS Word, Access, PowerPoint
• Strong DOMO, GTS, Echosign and MS Dynamics capabilities
• Advanced Golf Genius capability
• Proficiency with Oracle, TM Direct, and IProcurement systems
• Ability to work well under pressure and against deadlines
• Exceptional organization and multi-tasking skills
• Must be a team player.
• Strong knowledge of the sports promotion industry or country club environment

Education, Work Experience, and Professional Certifications:

• Bachelors degree preferred
• 5+ years of customer service experience, preferably in the golf industry
• 2+ years of experience with account management and contract execution
• Fitting expertise and knowledge of fitting technologies (Trackman, GCQuad, etc.) preferred

Work Environment / Physical Requirements:

• Primarily office environment; heavy phone and computer use
• Frequent domestic travel required (estimated 25%)
• Ability to work extended hours as necessary, including weekends
• Light physical effort equal to frequent lifting or moving of lightweight materials

TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected base pay range for this position is $26.00 - $29.00 per hour. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.

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TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.