IT Support Analyst

About Us:

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.

Overview:

We are seeking a hands-on, proactive IT Support Analyst to join our team. This role covers a broad range of responsibilities—from software and hardware support to onboarding, asset tracking, and supporting IT-related building systems. You’ll be the go-to person for day-to-day IT needs, helping the business stay productive and secure.

Key Responsibilities:

IT Operations & Process Management

• Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and change management activities.
• Maintain proper documentation of IT procedures, system configurations, and troubleshooting guides.
• Create and maintain user guides and internal support documentation.
• Provide general IT support for end users, including software and hardware installation, troubleshooting, maintenance, and repair.
• Manage the new hire onboarding process, including device provisioning, account setup, and orientation support for IT systems.
• Maintain accurate IT asset inventory, including laptops, monitors, peripherals, and software licenses.
• Administer and support Microsoft 365 services, ensuring a smooth collaboration and productivity experience for end users.
• rack and manage IT-related services and subscriptions, including Internet and telecom services, Adobe Creative Suite, server hosting, and cloud platforms.

Infrastructure & Systems Support

• Manage and maintain server hardware and related infrastructure, including installation, troubleshooting, and lifecycle management.
• Support and administer virtual machines (VMs) in a virtualization environment (such as VMware or similar platforms), including deployment, monitoring, and basic troubleshooting.
• Perform network troubleshooting and basic network maintenance, including switches, routers, and connectivity issues.
• Support warehouse-related IT systems, including Warehouse Management Systems (WMS) and related operational technologies.

Vendor & Project Coordination

• Collaborate with vendors for hardware procurement, IT service delivery, and system maintenance.
• Participate in IT system implementation projects as a project coordinator or project manager when required.
• Coordinate with internal teams and external vendors to ensure IT projects and operational tasks are delivered efficiently.

Qualifications:

• 2+ years of IT support or IT operations experience in a business or enterprise environment
• Strong troubleshooting skills across Windows, macOS, hardware, and common business applications
• Familiarity with IT asset management and lifecycle management best practices
• Basic understanding of networking concepts, including TCP/IP, switches, Wi-Fi, and VoIP systems
• experience with virtual machine (VM) environments such as VMware or similar virtualization platforms
• Familiarity with IT Service Management (ITSM) tools (such as Jira Service Management, ServiceNow, or similar ticketing systems)
• Basic SQL knowledge and ability to perform simple queries for troubleshooting, reporting, or system data verification
• Experience supporting Warehouse Management Systems (WMS) or logistics-related systems is a plus
• Strong organizational, documentation, and communication skills
• Ability to manage multiple tasks and projects simultaneously in a fast-paced environment
• Ability to work independently while coordinating with cross-functional teams and vendors

Salary range: $55,000-$93,000

• Fully paid medical, dental, and vision insurance (partial premium coverage for dependents)
• Employer quarterly contributions to 401k funds
• 15 days accrued vacation
• 11 paid holidays
• Bi-annual reviews, and annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team-building event

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.

Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.